David H.
Yelp
Pains me to write this review, but it's been bugging me for some time now. I recently attempted to give this place the benefit of the doubt, but when the same customer service is repeated, it's a trend that has to be addressed. With that said here I go:
Firstly, the pastries are great. They look great, they smell great and they taste great. These are not the problem.
The customer service is my issue.
If you order to go, the service seems to be good and quick, but if you're here to sit and eat... yeah that's another story... especially for me.
I waited at the front of the store where is says to wait to be seated. After about 5 minutes, nothing. So I walked in and said I was looking to get a table, to which the person I asked just stared at me like I was speaking another language.... I don't have an accent or anything so I don't understand where the miscommunication was. So as that person just walked away, another person who I think was a busser finished cleaning a table said, "you can take this one." So we take it. Same busser goes back to continue his work and after he sees that no one is helping us he gives us menu's. "A server will be with you shortly". We check out the menu and we get our order ready. We notice other "Nado" guests get seated and given menu's expeditiously. We're still here waiting for our server who we still have not met. Now 4 more tables get seated and menu'd, and the others now have a server ask what they would like to order. We see 4 servers all walking passed us and just staring at us this whole time. I ask the counter person if our server was around, to which my question was glossed over and ignored although he did just stare directly at me acknowledging of my presence, yet, no response. So now I've been here 15 minutes and nothing.
All the other tables seem to have gotten their orders in and are all smiles and conversations. Servers laughing with them, and just walking right by our table as if we were transparent. WTF?
It's hard not to take this personal, but it seems that maybe I didn't have the "Nado" look like the rest of the other guests. I guess I have too much of a Chula Juana look that isn't very welcome at this part of town. If you're reading this and asking yourself if I'm saying what I think I'm saying... yes. That's what I'm saying. Could I be wrong? Completely. However, when this exact same scenario happens to me 2 times in a matter of a month, it's not an accident.
The first time I just stayed in line for takeout and got a pastry and it was great, but that was after I had a seat, got ignored, and decided to give up my seat and just go. The second time, I just got up with my family and walked out. This place will not be getting my money anytime soon, if ever.