Daniel K.
Google
Following the reviews I went to this place and bought vanilla flan. It was very disappointing. It actually made me angry. The pastry base is totally undercooked, and soggy, which can clearly be seen in the photos that I uploaded. I could clearly see the specks of the vanilla beans in the custard, which I thought was a good sign, as it indicated to me that they used real vanilla pods. But then I couldn't taste almost any vanilla, it just had a stale, bland and fatty (I wanna say) flavour. If they used real vanilla, this means that the flan is so stale that it can't be tasted. It's really sad.
Update:
The owner responded (see below) less than an hour after I posted my review. Clearly, the business is thriving if he can dedicate so much time to addressing negative feedback so elaborately—and even inviting critics to say it to his face. And then what? Is he going to fight us? Is he 12 years old? It’s absurd.
To be honest, one reason I decided to try his products was precisely his spirited responses to other negative reviews. I thought, here’s someone proud of his work. But after tasting the flan, it’s clear his confidence is all attitude and no substance. Instead of spending time arguing with customers online, he might consider taking a patisserie workshop in Paris to improve his technique—or at least sampling authentic patisserie to refine his palate, as some of us have done.
I won’t be returning—not just because I fear what his other products might be like if this flan is his bestseller and his personal favourite, but also because I wouldn’t feel safe voicing my honest opinion to him in person.
