Samir Hameed Reza
Google
I visited the restaurant today at 2pm with my Wife to take advantage of the Lunch time promotion (Everyday from Noon-3pm)
I ordered a Quarter chicken, chips and a drink. The waitress asked me what level of spice did I want the chicken, I requested mild spice. The food arrived (picture attached) which clearly shows no seasoning, not even salt and pepper, I raised this matter with the waitress and she argued the point this is mild spice. I was repeatedly explaining there’s is no flavour on this chicken but she was persistent in her views that this is mild spice and that mild spice means no sauce/ flavour. ( No I’m not kidding, she actually said this. Wallah!) She then showed her iPad where orders take place and I explained to her that one of the spice options is “plain” which is what I received but she still had confidence in her views. Eventually I raised this with the chef who also has same views as the waitress but he mildly corrected the chicken to the desired flavour. Once we ate the food, I went to the toilet to wash my hands, I returned where I noticed the waitress rushed my Wife to pay for the bill before I had a chance to take a look. When I reviewed the bill, I realised the waitress charged full price for my Wife’s order when this was part of the lunch time offer. I questioned why did she charge full price, her response was “Because madam ordered food using the menu, not the lunch time offer menu”(a separate menu which is also printed on the front window of the restaurant). That was not true because my Wife ordered the food infront of me using the promotional menu. Lying in our face to defend her point is one thing, but the logic behind her defence is going too far now. I’d like to consider myself a patient man but honestly, Taste of Lahore Hammersmith, what is going on here?! I eventually got the difference refunded after 15 mins of arguing my point to all the staff in the restaurant at the time. I’ve been to taste of Lahore branches in Hounslow, Wembley, Harrow and Ealing for years and never had such issues or concerns, usually the staff are great and very generous. It’s a shame because this branch is the most aesthetically pleasing. I hate to sound like a Karen but I thought I was going insane or living in some parallel universe if that exists, I don’t even think a parallel universe will operate with such weird logic. I didn’t speak to the managers of the restaurant yet as there weren’t any present at the time so still waiting for their feedback. I have no problem with mistakes with my food or with staff, but I don’t appreciate when someone is clearly wrong yet trying to prove they are not.
Also forgot to mention, when the chicken was “milded”, the chips became cold and they did not offer to make a fresh portion as a good will gesture. By the way, what is going on with that salad sauce thing. Finally my Wife would also like to mention, the rice dish She ordered was very starchy. She ordered the chicken option but somehow lamb also got into the dish. Might be a bonus but raises alot of questions judging from todays scene of event. Taste of Lahore, you are better than that. I’m waiting to hear from you.