Shihwing Y.
Yelp
Absolutely terrible service. My wife ordered HK milk tea, it came just as a plain black tea, without any pre added condensed milk, or carnation milk. My wife asked for carnation milk and they gave 1/3 a small metal cup of carnation milk. When it was not enough, my wife asked for more, the lady (who I assume is in charge, and I believe is called Jean), loudly told my wife. Our milk tea comes pre made, if everyone asks for more milk, we can't run our business. Please take a look at the picture of the milk tea that comes "pre-made" with carnation milk. My wife told her, your tea came as plain. There was no milk inside. She didn't want to believe. She asked her co worker, and her co worker said, yes it comes black, when a customer asks, we will provide. We have been to plenty of HK style restaurants, this I the first time I am learning that HK milk tea has no carnation milk, and only condensed milk. We run a HK style cafe in HK itself for more than 10 years. This is something new to me.
Realising she is wrong, she still didn't want to back down. She said that we will have to pay for extra carnation milk. How about we pay $1. And she loudly announced to the whole restaurant, do you want to add $1 for the carnation milk? Like, seriously. What terrible service, and attitude. You are in the wrong, and now you want to say it's our fault? If that is the case, make all your tea pre made, and set the rules that if we ask for extra, we have to pay.
Jean previously called us and asked if we're going to order the CNY dinner set, which we wanted to order after having our meal. But after today's episode, forget it. In addition, I am not going to personally never set foot into this restaurant again, and I will also let all my friends know to avoid this place.