Tavazo - The Persian Patisserie

I am absolutely disgusted and shocked by my experience at this place. I bought bread from this shop and while eating it, I discovered a full strand of a woman’s hair baked inside the bread. The hair was not on the surface, it was inside the product and clearly cooked into it. I have attached photos as proof. How does a hair end up inside bread? How does something like this pass any level of basic food preparation or hygiene? I have never experienced anything this filthy in my life. This is completely unacceptable, unhygienic, and revolting. We felt extremely sick after this and are still feeling very unwell. This is not a minor issue, it is a serious food safety concern. Looking at the reviews here, I am honestly shocked this place is still open. Multiple people have reported finding hair in their food and even in desserts. That alone tells you everything you need to know. This establishment is dirty, careless, and clearly has no regard for hygiene or customer safety. They do not deserve to be serving food to the public. I will be reporting this to the Food Standards Agency, and I am also considering legal action. If this business has a food hygiene rating, it seriously needs to be reviewed because this level of negligence is beyond unacceptable. I strongly recommend that no one ever eats from this place. This is disgusting, unsafe, and completely unprofessional. Avoid at all costs.

I was skeptical because of the bad reviews, but the moment we entered the shop everyone welcomed us warmly. They offered us free freshly baked sweets and we bought Napoleon (Mille-feuille) sweets and they were really good. They also had a lot of persian products.

I ordered two cakes and they were perfect. Both the flavor and the decoration matched exactly what I had in mind. Highly recommend!

I ordered a custom cupcake three weeks in advance and was too charged for a very small cupcake. When I arrived to collect it at the confirmed time, the cupcake looked no different from the regular cupcakes displayed in the shop window, with no extra detail or customization at all. Despite arriving on time, my order was handed to me with a 15-minute delay, and it was clearly not properly prepared. During my journey home, the cupcake slid off the cardboard base inside the box. The box was not turned upside down and no impact occurred; the issue was simply that the cake had not been given enough time to set properly on the base. It appeared to have been rushed and poorly finished. Within five minutes, I contacted the shop to explain that the cake was not stable and not properly prepared. The response I received was extremely rude. I was told bluntly to bring the cake back and get a refund, with no apology or concern for the inconvenience caused. This showed a complete lack of respect for customers’ time, plans, and special occasions. I had purchased from this shop several years ago and had a good experience then, which makes this year’s experience even more disappointing. The decline in both service quality and staff attitude was very upsetting.

Unfortunately, my recent purchase didn't quite meet my expectations. I felt like I was sold older stock rather than the item I wanted, and I'm regretting my decision to buy. In hindsight, I wish I had walked away.

I didn't know much about Iranian sweets, so when I asked about the products, they kindly explained to me even though they were very busy. They also let me try some samples, which made me feel at ease. The taste was very good and all the sweets were handmade and of high quality. The very kind staff member was Mehdi, who is Iranian. All the other female staff were kind as well. If you come to Finchley, I recommend the sweets here.

Very disappointed with this cake shop, do not use for your wedding or special event. Tavazo carried out a full consultation for our wedding cake, our wedding was outside of London however, Tavazo assured us it was safe to buy their cake. They said they would freeze it the night before collection to ensure it survives and doesn’t get damaged on the journey and to double down on the cake security they would provide a box. Upon collection, it was clear that the cake had not been frozen at all moreover, they did not provide a box so the cake was travelling in the boot of the car uncovered for a one hour drive. The cake shop assured us that it will be fine and no damage will occur. Upon arrival to our wedding venue this is what the cake looked like (see image) - it had collapsed due to not being frozen it had begun to melt. When contacting the shop to share this issue they told us to drive all the way back with the melted cake (another 2 hours to drive there and back)😂🤦‍♂️ We told them the cake will need to go in the bin because it was an embarrassing mess and requested that a family member could collect a small cake for us to have a photo with on our wedding day - they refused to resolve this issue and were only prepared to help us if we drove two hours to give them back the cake they failed to prepare appropriately as promised when making the payment for our wedding cake. On the day of my wedding I had to buy icing and fresh flowers separately trying to make it look less embarrassing - you can see in the other image how melted it was in the mirror. Terrible customer service, unless your wedding is within 15mins of this shop, do not use as they have poor preparation and do not listen to any promises they make during your consultation because it’s a load of nonsense.

I bought a terrible cream roll, it's spoiled, you can see the green cream, I want to complain.

Yummy. Was visiting a friend in the area and stumbled across this amazing dessert/bakery shop. Bought some slices of their gateaux for my friend and some amazing pistachios for me to snack on for my ride home. Really helpful staff made choosing what to try a little easier!