Donna B.
Yelp
We have eaten at this and other Taziki's locations many times - really like the food. This particular location has always been consistently slower and more disorganized than any other Taziki's I have visited, but historically tolerable. Tonight was the last straw for me - will not be back.
After ordering without anyone in line and maybe 2-3 people in the restaurant waiting on an order, we noticed more and more customers queueing up behind us - with no one receiving food. We couldn't tell exactly what the hold-up was - maybe a few drive-thrus and one larger order, but nothing that seemed to explain the extreme delay. After a 30-minute wait at this 'fast serve' restaurant, we went up to ask for status and were told our order was 'next'.
5+ more minutes - 35+ minutes total now - the server brought the food out. Without a word. I said 'you realize we have been waiting almost 40 minutes now, right?' Her response? 'We had a lot of orders in front of yours, and we can only cook so fast'. That's it. Wow, guess she wanted to clearly message that we should feel fortunate they chose to serve us at all!
Maybe most importantly, manager no where to be seen during this entire fiasco - when you would think s/he might have taken a minute or two to come out and apologize to the multiple waiting guests for the extremely long wait....maybe even offer them a coupon for future purchase or something. Nope, nothing.
Not sure if this is standard operating procedure for this location, and I won't be back to confirm. I post this as a warning to potential customers that, if you choose this Taziki's, you might want to ask for an anticipated wait time before you order - and be prepared to do business on their terms and with their attitude.