Elizabeth M.
Yelp
Such a tough review to come on here and write, because TBB 122 is the place I want to LOVE so badly!! The quality of their pastries is amazing, much like their original location in Crabapple. The ambiance is also quite beautiful and totally aesthetically pleasing. An influencer's dream! My family has been visiting TBB's original Crabapple location for years, and I have supported TBB at the Farmer's market for years as well. We were so excited when the Alpharetta location finally opened, and have continued to frequent it since then. Sadly, I almost always find myself so disappointed... yet I return for the pastries! (There really isn't an equally matched place to get such amazing pastries in Alpharetta!) Anyways, I have come on here and started to write reviews multiple times over the years and always stop myself from posting, because like I said, I want to love it here. Unfortunately I think a lot of the other reviews, equaling a 3-star rating are pretty justified. The service is absolutely horrible. They don't only make you feel incredibly unwelcome and unwanted, they also create an awfully awkward experience from the minute you walk inside to the crowded entrance. Like I said, I have continued to support TBB 122 over the years despite my disappointment with the service at this location, hoping each time I visit I will see some improvements, but I'm about done. Every time I'm in there, I witness confusion at the entrance. The hostess is usually never there. I've walked in before when the hostess has been there, visibly sees multiple groups crowding in unaware of where the hostess stand vs. coffee/pastry counters differ, and the hostess literally walks away. You would think, oh maybe she's going to look for open tables? No. I've stood there in crowds of confused people for minutes, everyone awkwardly looking around like, ok, we want to be here, this is a beautiful place, but what are we doing standing here?! Where do we go?! This doesn't just happen with the hostess stand, the coffee/pastry counter is even worse. This morning I walked in, and I was pleasantly surprised to be greeted by the young woman behind the coffee counter. I told her I was just grabbing a pastry, so I went straight to the counter to order. There were THREE employees aside from the barista behind the pastry counter. Not ONE of them looked up at me. I stood there awkwardly smiling, trying to make eye-contact with one of them. I recognized the woman who is almost always behind the pastry counter. She didn't look up at me once. She was in the middle of organizing a stack of ribbon and pastry boxes, a project that looked important for another time... why are you choosing the morning rush to work through your project at the counter? I understand multi-tasking, but when a customer comes in, you can at least look up and acknowledge them! Even just a "I'll be right with you!" but no, I got nothing. I literally just stood there, people started lining up behind me, at this point the hostess was (LOL) no where to be found, and after several incredibly awkward minutes the young barista finally said to me "have you been helped?!" NO! And you know that! I've been standing in front of you for 5 minutes! It was painfully awkward. I was pleasant with her, she checked me out for my croissant and I left on my way. None of the other three employees behind the pastry counter once looked up, and the hostess was still gone when I walked out. I just feel like enough is enough, so I decided now is the time to come on here and share this in HOPES that someone from management sees and makes changes. PLEASE! Train your staff! Don't you want customers to leave you 5 star reviews?! I LOVE TBB 122, but this experience has happened to me so many times and so for now I am done. I'll try back again in a couple months, but I can't keep supporting a business where the employees don't even acknowledge their customers upon entering the building. It's. not. that. hard. At least rain them how to smile and say a simple "hello".