Caroline C.
Yelp
If I could give this restaurant less than zero stars, I would. Our experience was nothing short of disastrous from start to finish.
We had a 6:45 PM reservation, well before the peak dinner rush on a Saturday. Upon arrival, we were informed that our table wasn't ready because the previous party was still paying their bill. Fair enough--we were told it would be 10-15 minutes. However, after one drink at the bar, I asked for an update and was then told the kitchen was "backed up" and it would be another 30 minutes. Keep in mind, the restaurant opens at 5 PM, and they had only seated their first round of reservations. How can the kitchen already be overwhelmed? By this time, it was 40 minutes past our reservation, and we had tickets to a comedy show at 8 PM.
Trying to stay patient, we asked the hostess if we could sit at one of the five empty tables near the bar due to our time constraint. Instead of accommodating us, they seated our group of four at a small two-top table. Again, we kept our composure, paid our bar tab, and moved to this less-than-ideal seating arrangement.
Once seated, we immediately placed our dinner order, hoping the food would come out quickly. Another 30-40 minutes passed with no food. We repeatedly asked our waiter for an update, and after another 10 minutes with no resolution, we decided to cancel our order since we were now at risk of missing our show.
What happened next was shocking. Instead of apologizing or attempting to make the situation right, the waiter had the audacity to bring us a bill for the drinks we'd ordered while waiting at the table--even though we had already paid a tab for our first round of drinks and queso at the bar. When we raised the issue, the waiter called over the manager, who--astonishingly--needed us to explain the situation from the beginning. Shouldn't a manager be aware of how their customers are being treated?
After over an hour of waiting, we left the restaurant having eaten nothing but queso. The lack of professionalism, accountability, or basic courtesy from the staff and management was appalling. Even as we walked out, we overheard another group behind us complaining of the exact same issues.
This was one of the worst dining experiences I've ever had. The staff and manager showed zero remorse and made no effort to rectify their mistakes. They didn't even offer to refund our first check. I will never return, and I would urge others to avoid this poorly run establishment.