Sharon Stone
Google
Came here with a friend a while back and our experience left a lot to be desired.
Upon entering we were greeted kindly and handed menus. My friend fancied having a Matcha Latte, which as a Matcha enthusiast I would never say no to. As an enthusiasts with plenty of Japanese Matcha brands at home, I decided to order the same. (No koisha or ususha this time)
I asked the girl what milk they use and/or have available and the only one they had was: Oat milk. I then asked her how many grams of Matcha she was using in a big (300+ml) glass, she replied: 2 grams. To make the matcha she used 70° (degree celcius) water temperature, which if you know your matcha, will probably be too low and make the matcha bitter.
When requested some more information about why she used such low water temperature she said: I have received feedback in the past that the drink was too bitter. I tried to explain that this might be because of the temperature she is using, not the amount of grams.
Upon receiving our matcha's I was quite disgusted by the looks of it and then sadly the left a lot to be desired too. The drink only tasted of oatmilk with a very slight green-gray colour. (See photo)
One of the other staff joined our table and asked how the matcha was and I let him try the latte. He also said that it only tasted of oat milk, apologized for the quality and said that the lady was quite new.
I am all for educating people, especially with the experience of proper Japanese (Chinese) tea's, but you should not serve such horrible quality to customers. Especially if you are claiming and advertising online to be quite the connoisseur in it.
The gentleman did try to make up for the lattes by having us try some tea's, but to be honest, it was quite the show, not in a good way.
Having been to proper tea ceremonies, tea stores and actual tea plantations, this place felt like a joke. They look good while advertising online on social media, but I would not recommend a proper tea enthousiast coming here.
Furthermore, the menus that were handed to us were extremely dirty and did not match the "vibe" of the place.
We paid €8.50 per drink that wasn't par to quality nor flavour. For that money I'll keep making my own matcha's at home.
Lastly: the store itself had a beautiful essense to it and was aesthetically pleasing to the eye. There were some furniture things that should be put away in the back, but in terms of looks they have a solid concept.
The place has loads of potential, yet might need an actual professional to educate the staff how things go.