Dean G.
Yelp
I hate to post this review, but my only other option would be to stop coming here because of their bad service. I have complained to the manager about this before. And the last time I came here, the service was so bad I walked out, refusing to pay.
And I have eaten here 10s of times and brought a group for a group dinner. This is among my top 5 favorite restaurants for food in the greater baltimore area and one of my favorite Sichuan restaurants better than any spot I know of in Flushing NYC. But I would never bring a group here and subject them to such service.
When I was seated, my server kept pushing me to order despite my saying I need more time. They have 2 menus, double sided full of lunch specials, plus the regular menu is HUGE. When I finally was ready to order, my server was at the server station ignoring me. The server came back at least 3 times in 2 minutes. So not a good start.
But the order finally got placed with my asking for my food MaLa MaLa. Real MaLa MaLa. Of course, it came out regular spicy but I did not complain.
I was half way thru my meal when I needed to visit the restroom. On my return, my dish was half full and I literally had chopsticks full of food on the way to my mouth when the server started to pick up the bowl asking me if I was finished and if I wanted it packed to go. I had FOOD IN MY CHOPSTICKS as I said I'm not finished with my food, waving my food filled chopsticks for emphasis. They walked away only to return IN LESS THAN A MINUTE. This time I had a second bite in my chopsticks. Again she was taking the plate I was actively eating from.
A moment later attempt number 3. Again, I demonstrated I was actually eating.
Did this sink in? Nope. She was back and dropped the check on the table and grabbed my dish again.
At that point, I got up as this was now well into harassing behavior. I went to the front and told the host/manager, who knows me by sight, that i was leaving and I was not going to pay. He acknowledged I was a regular and he remembered the last incident because he pointed to a different table which is where I sat the last time.
So here are my last 4 visits.
Today... walked out without paying. I left not quite full and I have indigestion from the unpleasantness. I came in wanting to eat and all I needed was not to be harassed again. Fail.
Last time: walked out without paying. Hungry and with indigestion. Fail.
2 times before that I left without finishing my meal, each time complaining to the manager. Each time I left hungry and with indigestion. Fail Fail.
So I hope this serves as a wake up call. I am not calling out your server for not being proficient at English. I go to a lot of restaurants where there is a language barrier but there is a desire to please the customer. But not here.
I am calling her out for being clueless entirely. I do not know how much more I can do than ask to be left alone while waving the food I am EATING for emphasis.
I had no reason or need to spend $30 for lunch. I did not expect warm and fuzzy service. I just did not want to be pushed to my limit repeatedly during lunch. But I was.
So please respond here, or I can not come back.
But more than respond, please CHANGE THE SERVICE! Depending on the response, I am willing to give you one more try but I will not brush off multiple bouts of pushy, rude service again. Especially after using my words repeatedly.