Danthen S.
Yelp
Without a doubt, every time I come to this location, there is a problem.
During my first visit, I ordered a chocolate milk tea with boba and instead of the Oolong tea (which the cashier told me came in the chocolate milk tea) I asked if I could substitute it with black tea.
The cashier (young woman with glasses) then said "It won't be good with black tea." After seeing the menu and drinks are customizable, I then said "I would like to try it anyways," in which the cashier rolled her eyes and continued the order with an attitude.
After getting the drink (and ENJOYING IT, mind you), every time I go to the store, my drink is always messed up (multiple times, the tiramisu or sea foam was not added to the drink) or the store is out of something.
Upon walking into the store at 5:00 pm today, the same cashier mentioned above was working (young woman with glasses) and another customer ordered a Taro Milk Tea with Boba. I then proceed to the register and was told they are out of boba and it would be a 35 minute wait.
We tried one more time. Ordered the strawberry flow with sea foam and the drink had CURDED sea foam. Upon reaching for the drink, without saying anything, the barista says "It looks like that because it's how it's supposed to look." We then replied "We have gotten this before and it never had curds. Could you make it without the sea foam if that's the case?"
The barista bit her lip and gave a really awful look, as if we were inconveniencing her and she began to make the new drink. The other worker (A young Caucasian woman) then apologized, as she seen the interaction.
I'm not sure why every time I go to this location, there is an issue. The drinks are good and fresh, but the service at this establishment is terrible.