Yoori H.
Yelp
This review is about their service. Drinks are ok here as they are at all Teaspoon locations (have been to almost all of them up in the Bay), but their service at this Craftsman location needs major help.
To start, despite there being 3 employees behind the counter when I walked in, NO ONE greeted or even acknowledged a customer walking in. They were too busy talking amongst themselves about one of the girls being asked out. Literally their convo. Having fun on the job is great, but it comes after doing your job.
Second, my order was placed online and I actually went in to pick up before their quoted time so I waited at a table assuming my drink wasn't ready yet. When I still didn't see it after a few more minutes, I approached one of the workers about my online order. It turns out it had already been ready and he took it out of the fridge for me. There's nothing wrong with that, it's awesome that my drink was done way before the promised time.
The problem is, as the employee was handing me my drink, he asked if I had asked for my drink when walking in and when I said no, he said they don't know who I am when walking in so I should've asked them earlier. Excuse me, did I complain to you in the first place for you to be so rude to me, a first timer at this location?? What customer expects the store to know them by name as they walk in, if they're visiting for the first time?? NO ONE. You need to calm down and start out by saying hi to customers first. How about we start with that and go from there.
And the cherry on top, as I was waiting in the store I heard the employees chit chatting again using profanities. It's an open kitchen and everything is audible to waiting customers. Very unprofessional and childish!
NOT coming back here again.