Ira A
Google
Unfortunately, I have to leave a negative review for Telegraph Arts Apartments due to ongoing unresolved issues and a concerning lack of responsiveness from property management.
The quality of living here has noticeably declined since first moving in, following staff changes. Management has become increasingly inconsistent and inaccessible, with frequent staff turnover and temporary personnel who are difficult to reach. There is no direct phone number for on-site staff--calls are routed to an offshore Greystar corporate line, which rarely results in timely or effective support.
The building's maintenance, cleanliness, and overall care have suffered. For example, the elevator was broken for nearly two weeks without caution tape, warning signage, or formal notification to residents—an issue that posed both a safety risk and a major inconvenience.
In addition, there was an incident where there was dog feces and large pee stains trailed across the carpeted hallways for days. Residents were forced to avoid the area entirely as it took management and maintenance to follow up days later. (I've included photos below of the pee stains as someone else already uploaded the feces picture before me).
Most concerning, however, are the unresolved security issues. Recently, an unknown individual attempted to enter my apartment (and possibly others) around 2 AM on a weekend. I believe he may have been targeting vacant units. Despite emailing management twice--without receiving a response--and eventually confronting staff in person, I received nothing more than an apology. There was no formal follow-up, no increased security presence, and no communication to alert other residents of the potential threat. Alarming behavior like this should never be dismissed.
Given the lack of safety, accountability, and basic communication, I cannot recommend living at Telegraph Arts Apartments--especially if security and consistent management are important to you.
