TELUS

I recently contacted my longtime mobile service provider to simply get a new number and phone package. It took over 2 hours of "customer service chat" without ever speaking to a person, only for them to tell me at the end of said chat that I would have to go to a store and do it. So I immediately ditched them for Telus and I'm thrilled with this provider. I went to the Telus store in the Avalon Mall and was taken care of by Rafi, a lovely young man who was super friendly and very informative -- and had my new number and service up and running in 15 minutes. Excellent customer service from Rafi! Probably going to switch my internet soon as well, so expect me back, Rafi. 5 stars.

I recently made the decision to move all of my services over to Telus—including my business line, home phone, internet, cell phone plan, home security, and more—and I cannot emphasize enough how absolutely amazing my experience has been with the Telus store at Avalon Mall. From the very beginning, the service has been nothing short of exceptional. The team here went above and beyond in every way imaginable to ensure that the transition was smooth, the plans were right for my needs, and that I felt confident and supported every step of the way. I want to give a huge shoutout to Sultan Fadi Qatanani, Rany Abo Karoum, and Laila for their incredible patience, professionalism, and kindness. These three individuals provided me with outstanding customer service, answering all my questions thoroughly, customizing my services to match my needs perfectly, and doing it all with such positivity and a great attitude. They made what could have been a stressful process feel so easy and even enjoyable. The prices and plans offered by Telus are also fantastic—competitive, fair, and filled with value. But what truly sets this location apart is the people. You can tell this team genuinely cares about their customers and takes pride in what they do. It’s rare to find this level of service and dedication nowadays, and I’m truly grateful to have received it. I left the store not just as a satisfied customer, but as someone who now confidently and proudly recommends Telus—especially this Avalon Mall location—to friends, family, and anyone else looking for reliable services backed by a caring and professional team. Thank you Sultan, Rany, and Laila—you’ve earned a lifelong customer!

I have dealt with Hridoy at the Avalon Mall store on several occasions. He has always went above and beyond for me and my family. He's provided always outstanding customer service, tech supportamd guidance. I would appreciate some recognition for his consistent help and service.

I was there today July 29, 2025 at 6:30 pm and I had an unpleasant experience. I went in because I wanted to buy out my phone. They told me I couldn't do that in store which is all fine and dandy, but when I was going to ask a question about how to go about doing this they very rudely both walked away from me and started serving other people, whilst I was sat at one of their desks. To say I am very displeased would be an understatement.

Needs more staff on the floor. Only two staff here tied up with phone activations with ppl who want to know every little thing with about six customers in line waiting. 3 of them ended up walking out. I drove all the way from CBS and waited until they closed and never got seen. What a joke

Telus has to have the worse customer service ever. I have been having issues with my phone making and receiving calls for a week now. The in-store staff are amazing. They did fix it last week but now it is happening again. I have been trying to have a rep message me since I can't make or receive calls but the bot keeps saying they don't understand. This virtual stuff is useless if they can't help. I know most all the companies have the same customer service issues. But telus has to be the worst I ever dealt with.

I had a lot of issues when I entered into a new bring it back agreement because of some significant errors in how my agreement was set up by the selling agent. After multiple unsuccessful attempts to resolve things through customer care, I came into the Telus Koodo store in the Avalon Mall. John Burt, the Assistant Store Manager, was fabulous in walking through the process with me and resolving all of my issues to my satisfaction. He went above and beyond and was able to solve everything. I highly recommend John Burt and his team!

Just want to highlight the fantastic service from Sultan at the Avalon Mall! Sultan was friendly, professional, knowledgeable, and so helpful. He really went above and beyond and even told us about some great offers we didn’t realize were available to us. Will definitely be recommending Sultan and Telus to others. Thanks for the great experience.