Nicole H.
Yelp
Last night was my first time at Temple and I was super excited to see SNBRN with my people. Many of us flew in to just to be together and dance to a DJ we've loved for years. Everything was going great until our experience was ruined by the actions of one security guard.
Two guards approached us and told us we had to move. One began to explain when we asked why (we had been at that spot for hours) but the other guard immediately became aggressive, pushing us, yelling, and even grabbed my friend's purses and threw it at her. We were shocked as we had done nothing to warrant being treated this way.
We later found out a table near us was purchased, which we completely understand. Having worked in hospitality in LA and Vegas we know tables take priority. But in every professional venue, security explains the situation respectfully and asks guests to move, without aggression, yelling or physical force.
I saw him before knowing this and approached him, calmly asking why we had to move, he then told me "A $1000 table was bought, I don't have to explain to you. Fuck you." He then put his hand in my face as he shoved past me. I was so startled I dropped my water bottle. He turned around, wrapped his arm under me, and told me I was "out of here" as he manhandled me towards the exit. Other security thankfully stepped in and stopped him.
I have never experienced an employee physically putting their hands on me like that without cause and multiple times. It was deeply concerning to see a security guard lose control so quickly and aggressively. His behavior toward me, as a woman, and to my group in general was completely unacceptable. Honestly, I was left wondering if he was under the influence because his actions were so erratic and impulsive.
Upper management had to get involved because of how extreme the situation became. I later learned the guard's name is Neil. He is tall, young Latino man who worked in a backwards hat and earrings.
For the sake of safety I would strongly caution any woman who visits Temple to avoid interacting with this guard. No guest should ever have to worry about being pushed, cursed at, or manhandled by security staff.