Benjamin T
Google
I recently had my stay at this beautiful property for three nights. The resort is strategically located near the airport (merely a nine-minute drive). The arrival experience was satisfactory, though we were not briefed on the benefits included in the package we booked. We had to ask the restaurant staff on the arrangement of floating breakfast and high tea the next day.
The Estate 3 was clean but not very well-maintained. The bed frame made a squeaky sound whenever I turned. The linen, specifically my pillowcase, had a stain on it. We got rashes from sitting on the couches in front of the TV. It requires effort and strength to lock the door to the backyard. There were cobwebs on the ceiling of the room. The breakfast variety was not impressive; almost the same food was served every day. Besides, the quality of the food was really a concern given the mix of nationalities of hotel guests you have, based on my observation. Having said that, the staff at the restaurant were friendly and attentive. We requested to have less-spicy fried rice, and the restaurant was kind enough to prepare us separate portions (not one, but two!).
The pool within the compound was not clean, and I could clearly see that there was dirt in the pool.
I requested for a late check-out at 1 pm through the WhatsApp number provided and was rejected almost immediately by the hotel. I was given the reason that the same room was booked for the same-day arrival. Subsequently, I asked whether I had to check out at 12 pm or 12:30 pm, and the response was "By 12 pm," which was not too hospitable a response.
The check-out experience by Irene was very transactional. There was no question asked about my stay experience, etc. Overall, while the run-down hardware was bearable, there is room for improvement for the service.