Noah H.
Yelp
was really looking forward to checking out Tenfold Rooftop after hearing some buzz online. The place had just opened a few days earlier, so I knew there might be some hiccups, but I didn't expect the night to go the way it did.
When we arrived, the hostess at the base of the hotel checked us in. We were a little early, and she suggested we wait at Dean Bar downstairs, which had a cool vibe. We decided to hang out outside instead and save our drinks for upstairs. Once we got the text that our table was ready, we headed back to the hostess, and she sent us up in the elevator.
Things went sideways when we got to the top floor. Somehow, they ended up seating another couple at our table. With no other tables available, we had to go back downstairs and wait. At this point, it was already 30 minutes past our reservation. After another 10 minutes, we were finally seated, but the hostess downstairs didn't even seem to recognize us as the same couple she had just sent up.
We were there for the 10x course--a big draw for the restaurant, featuring 10 different dishes from around the world. But in the hour-plus we waited, not one dish came out, and drinks were nowhere in sight either. Our waitress checked on us just once during the whole time. After waiting for over 45 minutes for my wife's glass of wine, I decided it was time to call it quits. I asked to speak with the Assistant General Manager (AGM) and explained our frustrations. She apologized, mentioned they were understaffed, and offered us a couple of half-off coupons to try them again. But honestly, I'm not sure if we'll be back, considering we didn't even get to taste any of the food or drinks.
After leaving, we had to scramble to find somewhere else to eat and didn't sit down for dinner until 10:30 PM. If I could suggest one thing, it would be for them to rethink how they manage reservations and seating. I noticed some groups kind of muscling their way onto the elevator without reservations, which just added to the chaos. The place is small and with only a few seats at the bar, there's really no room for people to wait upstairs. And several groups of people helped themselves to the couch seating around the dining area, which is intended as reservation only seating for dinner. I witnessed a manager go and speak with that group and instead of asking them to leave, 5 minutes later he brought out a bottle of champagne.
I hope Tenfold Rooftop can iron out these issues because the concept is cool, but the execution was seriously lacking.