A Jeffries
Google
We recently spent 5 nights here for our honeymoon in June, following our wedding in Puglia. This is a genuinely hard review to write, as there is so much that this place gets right.
Firstly, this property beautifully embodies the concept of "slow living," which was an absolute dream after the hustle and bustle of London and the excitement of our wedding. Our pool suite was absolutely gorgeous, offering a perfect sanctuary for post-wedding relaxation with its lovely outdoor area and daily housekeeping. We loved that they refilled the coffee pods/ water in the room each day. The expansive property itself invites leisurely exploration, allowing you to roam around, see the animals, and enjoy a gym session. Breakfast was great with an array of options including being able to order a perfectly cooked omelette. Crucially, the staff across the board were friendly, contributing positively to the overall atmosphere.
Our frustrations began even before arrival. On the day we were due to arrive, the hotel cancelled our booking after attempting to process payment ahead of time, despite Hotels.com clearly stating it was 'pay at property.' This caused unnecessary stress right before our honeymoon - thankfully we could rebook.
As big foodies, we had high expectations, especially given previous reviews. However, the menu was quite limited, with the lunch and dinner offerings remaining the same throughout our stay, and the only dessert option being ice cream. While the food wasn't bad, it simply wasn't great, and given the high price point, our expectations for quality were not met. We wouldn't have minded the cost if the quality equated to the price, but we found we could get far better quality food at a fraction of the cost elsewhere nearby. Although the presentation was beautiful with lavender and edible flowers, this didn't compensate for the taste. A specific recurring issue was the wedges served with almost every meal; consistently undercooked, hard yet oily. A particular disappointment was the fish BBQ evening, priced at €80 per person (excluding drinks). Unfortunately, they forgot our starters entirely, turning it into a two-course meal instead of three. Even more frustratingly, three out of the four fish served were overcooked, with the calamari and octopus being particularly rubbery. The dessert course being ice cream again (we don't have a sweet tooth so this wasn't an issue for us).
Finally, and perhaps most disappointingly for a honeymoon, despite referencing our special occasion multiple times throughout our stay, there was no real special acknowledgement – not even a handwritten note. At £500 a night, this felt quite disappointing. We were offered a glass of wine on the last night, only to be charged for it later. While this was eventually rectified after some back and forth, it left a rather sour taste. Adding to this frustration, after settling the final bill and checking out, they whatsapped us afterwards to say they had forgotten to add something (which was difficult to verify given how the bill is broken out – a proper POS system would probably help). It was only at this point that they acknowledged the BBQ wasn't up to par or the honeymoon drinks, not when these issues were raised earlier during our stay. When you aren't fully happy with your stay, being asked to wire an international transfer doesn't sit well.
This hotel offers a beautiful, tranquil setting with excellent service from its friendly staff and wonderful accommodation. However, for those who value their culinary experiences and expect recognition for significant life events, the high prices for food that doesn't consistently deliver on quality, coupled with the lack of special honeymoon acknowledgement, and the initial booking stress, detracted from what should have been an unforgettable stay. I hope this feedback is taken constructively as there is a lot of potential!