Tenzan Onsen

Important things to be prepared before coming to this onsen: bring your cash! They only receive cash as the payment. The cash should be ¥2000 or ¥1000 or coins. Don't come in here bringing only your card or big cash because you won't be able to pay at the machine provided. The price for adult per person is ¥1,450. People with tattoos are welcome! It was truly a unique and wild experience (for me) to spend an afternoon in here. The idea of getting naked with strangers to enjoy natural spring water in a foreign place never crossed my mind. But this place made the experience seamless, smooth and it was definitely one of my highlights in Hakone. For those who don't bring towels, you can purchase for ¥600 and you get to bring the towel home with you so it's like a souvenir to me. They provide soap and shampoo as well if you wanted to take a shower after. The place was very clean and tidy. Everything was taken care of meticulously so it gave off of a calm and serene vibes. Definitely would come back again! 😙☺️

As someone who has many tattoos but also loves onsens, trying to find a tattoo-friendly place was tricky and didn’t feel entirely confident from the reviews online. Included pictures of their posted policies before you enter. Was able to go in no problem, they just asked to keep them covered until you’re in the bath, and they made sure my partner didn’t have tattoos. As posted in the image, even if y’all are different genders, only one person can have tattoos. Once inside, saw a couple other folks with tattoos - everyone was very respectful. Came during the weekday in the middle of the day and felt like it was mostly locals. There was shampoo, conditioner, bar soap, hair dryers, and towels for purchase. The women’s side had 5 hot pools and 1 cold one as well as a sauna. Appreciated that the sauna had 5 minute hour glass timers. The staff had also given us the bus schedule at check in and the bus stop is right at the top of the hill. We walked here from the Hien Waterfall which was a fun 20 minute uphill walk so we were very happy to take the bus back down to the Hakone-Yumoto station. I was a little confused whether or not the bus accepted the Hakone Free Pass, so had tapped the suica card getting on, but showed the Free Pass on the way out so didn’t get charged.

We visited after dinner and was surprised to see a long line of cars at the entrance. The waiting(Waiting) was actually for the parking lot(Parking Lot) because it was full. We had to wait in the car for about an hour, but the good news is that once you park, there is no further wait to enter the facility. Although it was packed with people, the open-air bath(Rotenburo) was absolutely amazing and worth the hassle. The atmosphere of soaking in the hot spring at night was incredibly healing. We couldn't enjoy all the facilities because we arrived late, which was a pity, but I would definitely visit again if I come back to Hakone. If you are driving, I recommend factoring in some waiting time for parking.

I'm a big fan of bathing at Onsen, I've been to many throughout Japan. I've always visited one during my numerous trips to Japan as it's so relaxing and good for skin. I have many tattoos and Tenzan Onsen is very accommodating. Just beware of the rules, wasn't a problem for us as I was the only one with tattoos in our group of 4. I would advise covering up your tattoos by wearing a jacket until you get to the bathing area. The lady at the front of the Onsen was very friendly, she was very welcoming and provided all the information needed for a very pleasant visit, even to a bus timetable for the return journey back to the station as the frequency of the bus is every 30 minutes. Bring your own small towel or you can purchase one whilst there. There was shampoo, body wash, a bar of soap and hair dryer for properly cleaning before enter the Onsen. Once inside, there is 5 hot pools which were around 40 degrees, 1 extremely hot pool around 45 degree and 1 cold pool. We went in a weekday and it's was a little busy (but not crowded) from what I've experienced in the past but plenty room to sit inside the pool. I definitely recommend this Onsen, especially for people like myself with tattoos.

We were in a Monday around 14:00 and it was just perfect, not many people. Most of the men inside were locals I think. It doesn't look like a tourist place, which is great! Beware the restaurant was closed when we came till 17:30 and no food is allowed inside, just liquids. Apart from the baths there is a sauna and places to relax and watch the nature. Highly recommend.

Every time I visit Hakone, I always come to this onsen ♨️. The women’s area has five open-air baths, and I think each one has a slightly different water temperature. There’s also a very cold bath to alternate with, which feels great. What’s also great is that people with tattoos are welcome here, which is not always common in Japan. On my most recent visit, I forgot to take my change from the ticket machine—it was quite a lot since I used a ¥5,000 bill 💴. I realized it much later and thought it was definitely gone. But as I was heading out and picking up my shoes from the locker, a staff member called me over and asked if I had forgotten my change. I was so happy! It turns out the next customer after me kindly turned the money in to the staff. The staff remembered me because I’m a foreigner and had been keeping an eye out to return it. I was truly touched by the honesty and kindness—both from the customer and the staff 🙏❤️

After having traveledJapan from north to south and from east to west for many years, I would with full confidence put Tenzan Onsen on on the top five places in the country. Incredible atmosphere, make sure to enjoy a bath in the evening, especially. And there are truly not many places to match the relaxation you feel after enjoying the 46°C bath.

Quiet and high quality onsen. Tattoos are allowed if only 1 person in your group has them. If more than one person in a group has tattoos you will not be permitted inside. Baths and shower areas are clean and quiet and the atmosphere was very nice. Staff is helpful and accommodating.

Small but tranquil and clean. Some english spoken at front desk. Tattoos ok. 100yen discount with Hakone Free Pass.

I traveled all the way from my accommodation in Toshima. It was well worth the 2 hour trip. I was having a hard time finding an onsen that was tattoo friendly and I am glad I found Tenzan! The city of Hakone is extremely welcoming. Tenzan staff is highly hospitable. Everyone was so helpful I did not have issues traveling from the Hakone station to Tenzan. I recommend the bus shuttle or a taxi. Walking is possible but would be difficult due to windy mountainous roads. The views from the outside of the onsen is absolutely breath taking! I went while it was cloudy but you may possibly be able to see Mount Fuji during a sunny day. There were about five different outside hot springs pools with the view of the mountains and one extremely hot indoor hot spring. Plus a unique wet shower sauna and dry sauna. A shower/ scrub station with shampoo, conditioner and body bar. Tips: There are some signs in English and front desk staff do inform you of the onsen rules prior to entrance. ( IE shower before going into onsen, do not put hair into onsen, no cell phones or pictures in the onsen) There are only four vanity mirrors with a hair dryer. So if you are able to bring a handheld mirror or a dryer. You buy your admission ticket from a machine outside and if you need a towels you purchase them at the front desk. Front desk staff does speak Some English as well ( also very nice and helpful!). I was in a bit of a rush so I was not able to check out the other rooms and restaurant. I will next time. Highly recommend if you are in the area!

I can't say have I have been ever more relaxed than taking in the waters of Tenzan. After a long day of touring Hakone on the Free Pass, I was bit tired and ready to retire at our hotel in Tokyo, an hour and half away. However, my wife and kids suggested we take an onsen/Japanese bath at one highest rated just outside of Tokyo. So with a bit of apprehension b/c of the exposed nature of the experience, I said what the heck, what are the chances of knowing anyone there or ever seeing anyone there again. We took the B bus in front of the Hakone Tourism office and ten minutes later we were dropped in front of the onsen, nice! Once there we immediately noticed the quietness of the area and toned our communications to a whisper. Before entering we noted a typical vending machine outside, where you pay your admission. Note to those on the Free Pass there is a minor discount, about 10 USD for admission. Walking inside we were immediately greeted by a gentleman that spoke limited English which help us out. First off you need to bring your own "modesty" towel or purchase one of two they have for sale, a smaller one in white with their logo for about 2 USD or a larger plain in colored/no logo one for 3.50 USD, that offers more coverage. We opted for the less modest but logo-ed ones for souvenir sake. Before entering you are to remove your street shoes and place them into lockers with a key. Going down stairs there are two doors, red curtained for females and blue or no curtain for men, this is a segregated facility as most are. Inside the changing rooms are lockers with a banded key to you to keep while using their facilities. In your birthday suit you ware expected to bath thoroughly before using the baths, using the "modesty" towel you purchased earlier, remember the comment about large and small above? Entering the baths, yes, everyone is the birthday suits and you can use your towel to cover up if your inclined to do so, after a while I just let it all hang out, as I found the baths so relaxing my "give a damn" was broken. I soaked in progressively hotter stone baths taking a break to cool off before entering the next. I did a final soak in cold water pool, which was very similar to ice baths I have taken after long runs to recover. I was so relaxed my better half I spent more time in there than she did and she noted that she had never seen me so relaxed. It was an easy ride back to the train station on the B buss that the front desk can help you with. Tenzan did the trick to find my "zen" in Japan.

My boyfriend and I took a day trip to Hakone and we visited this onsen, mainly because I have fairly large tattoos and I read that this place is tattoo friendly (many onsens do not allow tattoos). Going here from Tokyo took 2 trains and 1 bus, the first being the JR Rail, the second train being a local Hakone train, and the bus that took us directly to the onsen. When transferring from the JR Rail to the local Hakone train, we bought roundtrip train tickets for the Hakone train plus two tickets for the onsen, which were discounted. For the bus, they only took exact change (cash) which we luckily had. I read from a few places that you can walk from the train station to the onsen but I'm glad we took the bus because it is a uphill walk and it seems like you can easily get lost. Once we got inside, we were asked to remove our shoes right away, which we placed inside a cubby located right by the entrance. We presented the tickets that we purchased from the train station, and my dude and I separated from there. It was a little confusing to navigate through as there aren't many English signs, but I just went with the flow and followed what other ladies were doing. I was first led to the locker room where I was able to store my items. There were multiple hot baths and one cold bath which seemed kind of small. The hot baths were HOT, especially the one that was indoors. I really enjoyed milky-like bath, and the hot bath in the cave. The baths were really hot for me, so from time to time I sat on the benches to cool down. After a good amount of time in the baths, I showered in their shower stations and got ready in the locker room, which was equipped with a hair dryer and a vanity. I asked my boyfriend how was his experience and he liked it; at first he was kind of uncomfortable but he enjoyed it in the end. After we got ready, my boyfriend and I had lunch at their restaurant. We had shabu shabu and we sat on the floor with a beautiful view of the green trees surrounding the onsen. The shabu shabu was excellent, and the service was very friendly and nice. The dining experience was a great ending to our visit here. Overall, it was a very nice onsen experience here in Hakone, and I would definitely recommend it for the different baths, ease of travel to and from the train station, and the nice dining experience.

This onsen was chosen with my wife with months of research before heading out to Japan for a tattoo friendly onsen. With all the reviews and websites claiming that this place was tattoo friendly could not be more wrong. Those who have gone with tattoos were able to slip through but it is technically NOT OK even for this onsen. The lady at the front completely changed her attitude and demeanor as soon as we told them that we had tattoos. The lady made sure we understood that tattoos are NOT OK at all at onsens. The lady berated us and gave us a lecture about how we must act like civilized people in onsens. Maybe we were on her bad day or maybe we made the mistake of talking to her in Japanese which led her to express her opinions thoroughly and made sure we understood her despise for tattoos . That was by far the most humiliating experience ever had in Japan from the 30+ years of visiting Japan. UNACCEPTABLE and power to you if you had a good time at this onsen with your tats! its a shame because the property looks BEAUTIFUL!