Tenzan Onsen

Every time I visit Hakone, I always come to this onsen ♨️. The women’s area has five open-air baths, and I think each one has a slightly different water temperature. There’s also a very cold bath to alternate with, which feels great. What’s also great is that people with tattoos are welcome here, which is not always common in Japan. On my most recent visit, I forgot to take my change from the ticket machine—it was quite a lot since I used a ¥5,000 bill 💴. I realized it much later and thought it was definitely gone. But as I was heading out and picking up my shoes from the locker, a staff member called me over and asked if I had forgotten my change. I was so happy! It turns out the next customer after me kindly turned the money in to the staff. The staff remembered me because I’m a foreigner and had been keeping an eye out to return it. I was truly touched by the honesty and kindness—both from the customer and the staff 🙏❤️

I loved this onsen. It was a perfect way to end the Hakone adventure. The amenities available after a relaxing bath is an entire package. My favorite part of the experience was the plethora of resting areas that have open windows immersing the sound of the river and the forest. Truly a treat for the soul and spirit. The only down side is that bathing and cosmetic products (towels, brushes, skincare etc.) have to be purchased or you can bring your own; I’ve been to other onsen that come with those items but given the experience itself, this doesn’t take away from its value. Allow your mind, body, and spirit to rest at Tenzan Onsen and become one with the river and mountains. Seriously!

I loved this onsen. It was my favorite while traveling in Japan. It was tucked away in nature and although it was a bit busy when I was there it was very relaxing. Lots of different pools, sauna, and steam room. Tattoo friendly as long as you weren’t with other friends who also had tattoos. The restaurant here was very good and had a vegetaran option.

One of the best onsen I did in Japan ! Really complete, tattoo friendly, good food, beers available, ... And the baths are a wonder ! With the hammam and sauna, I was in paradise.

Great for a day trip near Hakone Yumoto station. I took a taxi from the station because there were no buses at noon, which ended up being 1200 yen. 1450 yen cash entry, walk in only. 200 yen for a towel, card allowed. Nice 5 hot pools + 1 cold pool. Scenery is very natural and makes you feel like you are out in the country. The shabu shabu was really good for lunch. I finished with the udon, which mixes with the finished natural spring water soup + a delicious salt and pepper mix. Thanks to other reviews, I was able to plan and arrive before the last order at 14:00. They take credit card here. Account for total 3-5 hours spent here. There is a cafe which serves food and drink after onsen! Cash only.

Went on Friday around 6pm wasnt too busy and space is huge. So much to do so recommend coming earlier whilst there is sunlight to enjoy the greenery and river views- could easily spend the whole day here. 5 hot pools and one cold. Surrounded by bamboo and leaves. One is sort covered like a cave Sauna and steam room Treatments 10-8:30pm 2100 yen for 20 minutes Relaxation areas tatami and padded seats overlooking the river Restaurant Tea bar - had the matcha mini ice cream Shop with ceramics and other souvenirs Tips: bring your own towel or you will need to purchase one. Also shower gel as there is only soap. Make sure you have cash for entrance and cafe. The shop and restaurant take card i think however. I did the “hashigo” which is where you can also visit onsen next door for another 300 on weekdays which was well worth it. Its much smaller but quieter vibe and lovely wooden building - see 06 on map photo for comparison

So peaceful and beautiful place to relax and take a breake. Nice poola with plants around. Also with sauna. They accept tatoos.

Giving it 4* because at ¥1450 I’m a little disappointed they did not have shower gel (only shampoo, conditioner and bar soap) or moisturising lotion. Otherwise it was great with 6 outdoor baths (one extra hot one) plus 1 cold bath, sauna and steam room. (Women’s bath) Arrived at around 5:30pm on Sunday, queue of cars to get in (there was also a queue at 7pm when I left) but the baths were not super packed since there were several baths Oh and be careful! The men’s changing rooms do not have the usual blue curtain at the door and I accidentally walked into it on my way out 🙈🤦🏻‍♀️

Small but tranquil and clean. Some english spoken at front desk. Tattoos ok. 100yen discount with Hakone Free Pass.

I traveled all the way from my accommodation in Toshima. It was well worth the 2 hour trip. I was having a hard time finding an onsen that was tattoo friendly and I am glad I found Tenzan! The city of Hakone is extremely welcoming. Tenzan staff is highly hospitable. Everyone was so helpful I did not have issues traveling from the Hakone station to Tenzan. I recommend the bus shuttle or a taxi. Walking is possible but would be difficult due to windy mountainous roads. The views from the outside of the onsen is absolutely breath taking! I went while it was cloudy but you may possibly be able to see Mount Fuji during a sunny day. There were about five different outside hot springs pools with the view of the mountains and one extremely hot indoor hot spring. Plus a unique wet shower sauna and dry sauna. A shower/ scrub station with shampoo, conditioner and body bar. Tips: There are some signs in English and front desk staff do inform you of the onsen rules prior to entrance. ( IE shower before going into onsen, do not put hair into onsen, no cell phones or pictures in the onsen) There are only four vanity mirrors with a hair dryer. So if you are able to bring a handheld mirror or a dryer. You buy your admission ticket from a machine outside and if you need a towels you purchase them at the front desk. Front desk staff does speak Some English as well ( also very nice and helpful!). I was in a bit of a rush so I was not able to check out the other rooms and restaurant. I will next time. Highly recommend if you are in the area!

I can't say have I have been ever more relaxed than taking in the waters of Tenzan. After a long day of touring Hakone on the Free Pass, I was bit tired and ready to retire at our hotel in Tokyo, an hour and half away. However, my wife and kids suggested we take an onsen/Japanese bath at one highest rated just outside of Tokyo. So with a bit of apprehension b/c of the exposed nature of the experience, I said what the heck, what are the chances of knowing anyone there or ever seeing anyone there again. We took the B bus in front of the Hakone Tourism office and ten minutes later we were dropped in front of the onsen, nice! Once there we immediately noticed the quietness of the area and toned our communications to a whisper. Before entering we noted a typical vending machine outside, where you pay your admission. Note to those on the Free Pass there is a minor discount, about 10 USD for admission. Walking inside we were immediately greeted by a gentleman that spoke limited English which help us out. First off you need to bring your own "modesty" towel or purchase one of two they have for sale, a smaller one in white with their logo for about 2 USD or a larger plain in colored/no logo one for 3.50 USD, that offers more coverage. We opted for the less modest but logo-ed ones for souvenir sake. Before entering you are to remove your street shoes and place them into lockers with a key. Going down stairs there are two doors, red curtained for females and blue or no curtain for men, this is a segregated facility as most are. Inside the changing rooms are lockers with a banded key to you to keep while using their facilities. In your birthday suit you ware expected to bath thoroughly before using the baths, using the "modesty" towel you purchased earlier, remember the comment about large and small above? Entering the baths, yes, everyone is the birthday suits and you can use your towel to cover up if your inclined to do so, after a while I just let it all hang out, as I found the baths so relaxing my "give a damn" was broken. I soaked in progressively hotter stone baths taking a break to cool off before entering the next. I did a final soak in cold water pool, which was very similar to ice baths I have taken after long runs to recover. I was so relaxed my better half I spent more time in there than she did and she noted that she had never seen me so relaxed. It was an easy ride back to the train station on the B buss that the front desk can help you with. Tenzan did the trick to find my "zen" in Japan.

My boyfriend and I took a day trip to Hakone and we visited this onsen, mainly because I have fairly large tattoos and I read that this place is tattoo friendly (many onsens do not allow tattoos). Going here from Tokyo took 2 trains and 1 bus, the first being the JR Rail, the second train being a local Hakone train, and the bus that took us directly to the onsen. When transferring from the JR Rail to the local Hakone train, we bought roundtrip train tickets for the Hakone train plus two tickets for the onsen, which were discounted. For the bus, they only took exact change (cash) which we luckily had. I read from a few places that you can walk from the train station to the onsen but I'm glad we took the bus because it is a uphill walk and it seems like you can easily get lost. Once we got inside, we were asked to remove our shoes right away, which we placed inside a cubby located right by the entrance. We presented the tickets that we purchased from the train station, and my dude and I separated from there. It was a little confusing to navigate through as there aren't many English signs, but I just went with the flow and followed what other ladies were doing. I was first led to the locker room where I was able to store my items. There were multiple hot baths and one cold bath which seemed kind of small. The hot baths were HOT, especially the one that was indoors. I really enjoyed milky-like bath, and the hot bath in the cave. The baths were really hot for me, so from time to time I sat on the benches to cool down. After a good amount of time in the baths, I showered in their shower stations and got ready in the locker room, which was equipped with a hair dryer and a vanity. I asked my boyfriend how was his experience and he liked it; at first he was kind of uncomfortable but he enjoyed it in the end. After we got ready, my boyfriend and I had lunch at their restaurant. We had shabu shabu and we sat on the floor with a beautiful view of the green trees surrounding the onsen. The shabu shabu was excellent, and the service was very friendly and nice. The dining experience was a great ending to our visit here. Overall, it was a very nice onsen experience here in Hakone, and I would definitely recommend it for the different baths, ease of travel to and from the train station, and the nice dining experience.

This onsen was chosen with my wife with months of research before heading out to Japan for a tattoo friendly onsen. With all the reviews and websites claiming that this place was tattoo friendly could not be more wrong. Those who have gone with tattoos were able to slip through but it is technically NOT OK even for this onsen. The lady at the front completely changed her attitude and demeanor as soon as we told them that we had tattoos. The lady made sure we understood that tattoos are NOT OK at all at onsens. The lady berated us and gave us a lecture about how we must act like civilized people in onsens. Maybe we were on her bad day or maybe we made the mistake of talking to her in Japanese which led her to express her opinions thoroughly and made sure we understood her despise for tattoos . That was by far the most humiliating experience ever had in Japan from the 30+ years of visiting Japan. UNACCEPTABLE and power to you if you had a good time at this onsen with your tats! its a shame because the property looks BEAUTIFUL!