Adam B.
Google
Absolute chaos.
4 of us went here for a birthday lunch, and I experienced the most confusing 15 minutes of hospitality imaginable. For the CBD regulars who know the score, I'm sure it flows pretty smoothly, but for first-timers, it really sucks.
We walked in, got told to sit anywhere, and come up to order. A familiar format, I thought. But once we got to the table: no menus, no signage, just a vague price list. We couldn't figure it out. We went up to the bar to enquire and got a clinical explanation of the process, which omitted the most important part: the meat options are on tiny placards visible only from the front door. If you don't know to look for them, they are invisible.
A simple "Have you guys been here before?" or literally any clues on the table would have saved us 10 minutes of bumbling around while the regulars flew past us.
Now, the good part: the food. Holy moley, what a delightful execution. We opted to try every sauce, and every one was a banger. The wine? Also fantastic, despite there being no list and only a handful of bottles hidden near the POS.
The Service: Our waitress was hanging back and speaking so softly we had to ask her to repeat herself constantly. Why? Because she was clearly sick. She had to take regular breaks from pouring our wine to turn away and cough. Gotta say, if I get sick on my birthday, I will be one unimpressed little hombre.
The Atmosphere (The real issue): You know what I can fault? The music. My lord. You have a $15k+ sound system in the venue and it was blaring out aggressive Free/Avant-Garde jazz, with random bits of "epic movie score" Spiritual jazz thrown in.
That sound system, if utilized correctly, should flood the dining room with high-fidelity tunes while maintaining easy conversation. Instead, it was an assault on the ears. Couple that with the quiet/sick waitress, and it made communication a struggle. Nobody wants to listen to discordant, aggressive jazz at lunch. Consonance and predictability are your friends. Utilise that high-end system for the powers of good. Unless the music strategy is to encourage people to eat and then immediately bail—in which case, you nailed it.
Verdict: I am just confused. How can a place that gets the hard things so right (food, wine, value), get the easy things so wrong? The format is clever for turning around great food quickly, but for a new customer, it’s a joke.
I mean, I will probably go back again, because now I know what's up. But yeah, chaos.