yang lin
Google
I've been a regular for years, and the roast chicken remains the best in town—juicy and tender. The People's Steak is also great value. However, I found the service a bit chaotic. I ordered two glasses of wine during my meal, but both were forgotten. The second glass still hadn’t arrived by the time we finished our mains, and the staff were too busy for me to follow up. I decided not to wait and asked for the bill, only to find the wine included.
Additionally, when we arrived, two staff members at the POS were checking something on the computer. Instead of helping us check our reservation, they told us to wait for another staff member who was occupied serving tables. It took about two minutes for her to return and check our booking, even though the two staff members at the POS could have easily helped us in just 15 seconds. As a retail manager myself, I would never allow this to happen in my store—especially to a friendly customer. While staff have designated roles, teamwork is essential. Acknowledging and providing attentive service to customers should always take priority; checking something on the POS can wait.