unwoke S.
Google
We visited ‘’Terra’’ for lunch recently, and unfortunately, the experience was a nightmare despite its good reputation. We ordered two ‘’à la carte’’ menus and one ‘’market’’ menu, and while we received exactly what we ordered, we were charged as if all three were ‘’à la carte’’. The floor manager treated us rudely and unprofessionally, making inappropriate comments in front of my nine-year-old child, which made what should have been a special occasion stressful and upsetting. When I asked for my child to start ordering before my friend arrived, he initially refused, showing rigidity an extraordinary lack of consideration. The combination of overcharging, poor treatment, misleading information, and extreme rigidity turned what should have been a relaxing and enjoyable lunch into a stressful and unpleasant experience. The chef claimed that all service rules were clear on the website, but the website does not justify overcharging, lack of flexibility, or disrespectful treatment. The restaurant’s extreme rigidity, unprofessional behavior, and poor customer service make it unsuitable for anyone looking for a relaxed experience. If you come to Palencia and want real Spanish food go to ‘’Peppe’s’’ and if you want something a bit outside of the box go to ‘’Ajo de Sopas’’. I would not waste your precious time and money in ‘’Terra’’.