Myhanlygia
Google
Short version:
I used to love Teso Life, but my recent visit was a disaster. I accidentally grabbed the wrong pudding pot, went back within minutes, and had to wait because the only employee who could do returns left his shift to buy milk tea. When he finally showed up, he opened the box and treated me like I was trying to scam the store, even though the product’s smearing is a known shipping issue they warn about on the shelf. No customer deserves to be stared down and judged like that. After years of loyalty, this experience left a terrible impression.
Long version:
I went in to buy a blurry pudding pot (the matte version), but because the packaging looks almost identical to the glossy one, I accidentally grabbed the wrong product. I checked out around 2:45 PM, then walked across the street to ROYCE’ Chocolate. While walking, I noticed a price difference between what I paid and what was shown on the sample display. Since only about ten minutes had passed, I decided to go back and exchange it.
When I returned, I picked up the correct item and went to process the exchange. That’s when the problems started. Only one employee was able to handle returns, and he was nowhere to be found. I ended up waiting about 5–8 minutes because he had left his shift to buy milk tea. It felt extremely unprofessional to leave customers waiting for a personal errand.
When he finally came back, he opened the product box and immediately acted suspicious. The inside looked slightly smeared — something I that surprised me too because I bought it only minutes earlier. Instead of actually comparing it with the new, unused products on the shelf, he just stood there and stared at me. He questioned how long ago I bought it and implied that I might have used it and was trying to return it. I said I just bought it just now, and he’s like: “ It’s already 20mins ago.” WHAT?!?? Did he think I did a full face makeup with it and then return it within 20mins?
He kept looking back and forth between me and the product as if I was lying. I understand why he might have been confused — the box had no outer seal and the product inside looked messy and smeared. But I hadn’t used it at all, and I didn’t even have any glossy product on my lips. I don’t understand why he didn’t believe me instead of assuming the worst. The way he stared at me and spoke to his coworkers in another language made me feel judged and extremely uncomfortable.
The next day, I went back to the display section and found a small sign explaining that the product may have smearing around the lid due to shipping — not because it was used. So the store already knows this is a common issue. If that’s the case, why didn’t the staff member who handles returns know it? Why accuse a loyal customer instead of checking other boxes on the shelf?
To make it worse, all boxes don’t have any outer seal, so I returned the product exactly as I bought it. I even took photos to confirm this.
I did get my refund, but the way I was treated was unacceptable. If a staff member suspects a customer of wrongdoing, the least they could do is verify the product against others before making accusations. After years of shopping here, this experience left a very negative impression. A store’s variety doesn’t matter if customers are treated with suspicion and disrespect.
