Private
Google
The restaurant is situated on the roof of The Tess, Autograph Collection hotel. Both indoor and outdoor seating is plentiful. You have a wide, beautiful view of Atlanta and the Buckhead area from the rooftop. Weather was amazing the evening we were on the roof, so it made for a great experience. There was also live music, which was a nice touch. We ordered the bread basket, salmon, spinach dip, and risotto. For dessert we ordered the Strawberry Lemon Opera cake, which was fantastic. All of the food was great, no complaints there. The service was absolutely abysmal. We found ourselves constantly having to ask for things rather than our needs being anticipated. When we got the check, we found out that we were being charged for each soda refill. We were not informed that refills were charged and that they did not have a fountain. Upon trying to rectify this with the server, the server simply reiterated that the reason we were charged multiple times is because we got refills. We were then told that it's "normal practice" for hotels to charge for refills. When I explained that this was not my experience, the server went to get the manager. The manager was much more understanding and had no problems taking off the refill charges. Upon checking my reprocessed bill, I noticed that gratuity was already included at 20%. The signature receipt also just says "Tip" rather than "Additional Tip" as it says at most other places that charge a mandatory gratuity. This leads me to believe service is poor here because the servers know they will make a guaranteed 20% and likely up to 40% for people who don't notice the included gratuity. Restaurant management would be well advised to make changes to some of these issues or they are likely to continue seeing their ratings impacted by other customers.