Erica J.
Yelp
Please Be Aware!!! I am going to show you an email sent to Texas de Brazil regarding a very poor experience and horrible customer service given by the Regional manager, who was present during my visit . The restrooms were filthy! Tissue and trash were all over the floor. It was wet on the floor and the sink! They did not clear plates often, leaving tables full of old plates which crowded the table and made it difficult to navigate amd enjoy your meal. Water was hard to come by and to top it off, the Regional manager refused to honor my $20 birthday voucher! Believe it or not, after receiving the complaint that you are about to read, they basically said that it was nothing that they would do! Please be warned, customer service is no longer one of their priorities. Do not spend your hard earned money here! There are plenty of other wonderful, customer centered Brazilian Steak houses to dine at.
Email ex:"I recently received your offer of a $20 in-store voucher as compensation for my negative dining experience. Unfortunately, I cannot accept this resolution, as the time for such an offer has passed.
When I initially raised my concerns during my visit, all I requested was a $20 adjustment, which would have been somewhat acceptable at the time. However, the lack of interest and dismissive attitude displayed by Regional Manager Yesenia, despite my family's long-standing loyalty to Texas de Brazil, left us feeling deeply disappointed.
During our conversation, I expressed my intention to escalate my complaint if my concerns were not addressed. I even asked Yesenia directly if losing us as customers over a $20 voucher was worth it, to which she indicated it was. That response was profoundly disheartening.
At this point, I am requesting a full refund or, if Texas de Brazil would like another opportunity to make things right, a complimentary meal for four. These are the only acceptable solutions at this stage. Failing that, I am prepared to escalate this matter further, including bringing it to the attention of Salim Asrawi.
I truly regret that it has come to this point, but the challenges I have faced in having my concerns addressed leave me with no other option. I hope we can resolve this matter amicably.