C W.
Yelp
After all the glowing reviews, a friend and I were excited to try this place. We've both eaten in some of the finest restaurants in Europe, North America, and Japan, and we hoped we could add this to the list of favorite dining experiences. Unfortunately, Texture failed on both food and service-- but most egregiously on service. Throughout my lunch here, the service vascillated between aggressively rude and simply nonexistent.
The problems started the moment we walked through the door. We had made a reservation for noon, and we arrived exactly on time. Rather than being seated, we were told we should have a seat in the bar to have drinks before lunch. When we suggested we planned to look at the drink offerings in the context of the menu, we were told again to sit in the bar. This was puzzling: the tables were clearly set and ready to go, there was no one else in the dining room... why were we being so strongly urged to sit in the bar? Once we finally agreed-- more out of bewilderment than anything else-- the answer became apparent. They were damn well not going to seat us until we'd ordered a glass (or preferably a bottle) of champagne. It didn't matter that it was lunchtime, and that we didn't particularly want to have drinks before we'd had a chance to consider the food-- this was obviously of no matter.
Several times I tried to indicate politely that we'd prefer simply to be seated. When someone came over a second time to ask if we'd decided, I said once again that we would prefer to go straight to the food menu before deciding on drinks. Instead of taking this as his cue to seat us, he actually came back to the bar with the food menus, and for emphasis, slapped coasters in front of us.
It became apparent that we had two choices: 1. Be as rude and graceless to them as they were being to us, or 2. Order a glass of champagne. We opted for #2. I consoled myself with the thought that I always love champagne. Unfortunately, this glass left a bitter taste in my mouth.
Once we had been press-ganged into the drinks, we were finally permitted to be seated. We hoped the bad experience was over. Nope. Service continued to be dismal (although nothing managed to match the rudeness of the front of house staff). Some major problems:
1. Several courses were brought to the table and explained while one of us was away from the table. I have NEVER been in a Michelin-starred restaurant that has managed to get this wrong once, let alone several times.
2. Wine was poured while the person who ordered the bottle was away from the table and unable to taste it.
3. Every other diner in the restaurant was presented an amuse-bouche. We ordered more courses than any other table (with the exception of one four-top), and believe me, we certainly noticed when everyone else received an amuse and we didn't.
Finally, the food: if you're impressed with artistic plating, then yes, Texture does that bit well. If you expect food at this level to be surprising, delightful, a treat for the palate as well as the eyes-- keep looking. There are so many better choices than this. We ordered the Scandinavian tasting menu, so I feel we got their best effort, and sadly, it didn't even begin to make up for the gauche service.