Ruth S.
Google
UPDATE: Tuesday, October 21, 2025:
Received a call from the GM of Fridays who apologized profusely and offered us a coupon.
We will be avoiding Cindy, the waitress, on an ongoing basis.
UPDATE Friday, October 17, 2025:
Last 2 visits were a disaster. Our previous visit (September 18, 2025) was for National Cheeseburger Day. The gluten-free roll was inedible and the burger was so salty that I asked for it to be remade without the roll and on a bed of lettuce. The burger was raw and inedible that I could not finish my meal (see below).
Fast Forward to today: There was a BOGO for National Pasta Day. We read the flyer carefully and it did not specifically say that we had to order pasta. I am allergic to wheat and would not have been able to eat Pasta of any kind!
We asked the waitress who insisted that we "had to order pasta!" We asked to speak with the manager. We were not rude or defensive, but the waitress made a snarky comment about our asking for assistance from the manager every time that we come in! We used to really like this waitress, but as time went on, she has become bossy, authoritative and rude.
The manager came out and said that she had tried to put in non-pasta dishes and the application would not let her do so. She admitted that the ad was misleading and that this was a common occurrence and that these email ads were written poorly. She was very apologetic and was very nice to us, saying that the waitress had been inappropriate and that she would speak with her.
Even though we could have used points for our meal, we left and will probably end our relationship with Fridays.
We don't want to change the times that we go to a restaurant to avoid an inappropriate employee. Rather, we will go where we can get good and polite service along with good food.
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Wings and salad! Also love the ribs. We are lucky enough to still have a Fridays in our neighborhood. Wish they had a better manager. Current manager is horrible, disagreeable and misinformed about specials and emails that we receive. He also has an “attitude!” We are often told that an offer does not exist and we have to produce proof from our email account.
Servers are very helpful. Unfortunately, there seems to be a “revolving door” when it comes to staffing. There is no consistency and restaurant is understaffed. quieter section where we like to sit is always closed.
Hopefully business will improve. We do not want this location to close.