Don P.
Yelp
I've visit this location quite a few times over numerous years, and I've seen the ups and down of the overall experience, and I'm very glad to say this was an UP UP UP visit. Greeted at the door with a friendly smile. I advised I was dining solo and preferred a table or booth instead of the bar. There was no pushback on that whatsoever, and he even asked if I liked one better than the other. Initial guest service impression = A+
My server (Charles) quickly arrived to say Welcome and to take my beverage order. He advised about the virtual menu process and said to please ask if I had any questions. I told him I'd already decided even before arriving, so he smiled and immediately took my food order. He arrived within moments with my beverage. First impression of server = A+
My selection (Fish & Chips) arrived quicker than expected, but in no way resembled re-warmed food. It was hot, fresh, and crispy, as if right out of the fryer. I requested an additional dipping sauce, and it was brought out almost immediately. A few times while I was eating, Charles would stop by to make sure all was OK, and it was. The few servers assigned to that area of the dining room seemed to be working in pretty good unison with each other, and I applaud the location for having table spacing which allows for servers and dining guests to move about with bumping into each other.
I was totally filled from the meal so had no room for dessert. My check was brought out in a timely fashion, and I was thanked for my visit and encouraged to return. Basically this was a 'textbook' version of how a dining experience should go, no matter what level of restaurant. It's the easy things that can make the biggest impression, and also give a reason for leaving a really positive review. They deserved it on this day, and a large part of that was due to the excellence of Charles (well, and the kitchen). Thanks again!!