K. S.
Yelp
Well, I really like the food at this place I I did have a problem. This is more about disability than it is about the ambience or the food itself, I would say it's really about the customer service there.
This is the first week out of a hospital for my partner of 23 years and we took a trip to Sacramento to see family. I took him to lunch. He has traumatic brain injury, so his disability is not visible, nor apparent unless you get into a deep conversation with him.
He's unable to process what he reads unfortunately, I did not carefully look at what he was ordering, and the item he ordered was very spicy, due to the traumatic brain injury. This is not something he can eat as the injury... If you've had traumatic brain injury or you've known someone traumatic brain injury, exacerbate certain senses and mutes other ones.
So he did not eat the food.
When we were asked if we wanted a box, we declined and explained that he did not know it was spicy and could not eat it. They did not offer anything other than "sorry,".
I went inside to go to the bathroom and pay the bill and as I was in the bathroom, I can hear the two serving people gossiping about us about "how obvious it was spicy because it's on the menu."
I left the bathroom and confronted the worker in a very friendly manner to explain that has traumatic brain injury, and it doesn't process everything that he reads. Nor handle spicy food. Explained that he had been in the hospital for near seven months, and this was his first outing.
Not only did she not apologize, she didn't even offer to make amends in anyway by lowering the bill which was almost $70. It's not a lot of money, but overall it was very weird.
I left with a very sad sunken feeling from that place. The flippancy around his disability and the lack of just care about it all was mind blowing.
At the very least they could've took the item off , at minimum they could've apologized.