Jan K.
Yelp
Renters BEWARE!
My husband and I lived here for a little under 2 years. We applied to live at Thai Binh when it first opened and the process took 2 months. Management at the time made us put in our leave notice at the place we were living at first before we could officially apply to this apartment complex. We thought it would take only a few days to get approved, but it took 2 months of stagnant communication and multiple trips to the leasing office to confirm our income status, followed by weekly calls to the office for any sort of update once the lease to our old place was about to expire. Finally, THE DAY BEFORE our lease expired, I received a call saying we were approved and could move in. We vacated our old apartment in an insane 24 hours thinking that this place was worth the wait. I should have seen the HUGE RED FLAG when it took months for them to approve us.
All was well for the first year of living at Thai Binh and the nightmare of our move was way behind us until we learned that we had to submit RECERTIFICATION documents to continue living at the complex. For some reason, the staff at the time could not, for the life of them, figure out our work situation and it took another 2 months to sort everything out. I can't count on two hands the amount of times we were called in to the leasing office to fill out more paperwork and review our tax documents to prove that we were under the income cap. A staff member at that time named Addy was incredibly rude and unhelpful; unwilling to guide us through what was wrong with our work documents as well as unwilling to pick up the phone and call our employers to confirm our income. My husband and I had to confirm everything ourselves after learning that all of the staff in charge of re-certifying our documents failed to reach out to any of our employers. Eventually, they stopped sending us notices to come to the office and by that point we figured everything worked out; though, a simple notice telling us we were in the clear would have been helpful. The whole process of recertification had already left a terrible taste in my mouth and my whole impression of Thai Binh was ruined.
Long story short, we decided not to go through with the recertification process a third time, so we put in our notice to vacate early. We took our time cleaning out the apartment and since we had already found a new place to live, we no longer needed to use the garage. So, we turned in our garage clicker and CLEARLY noted in an email that we were ONLY turning in our garage key and that we were still occupying the unit until our lease was up. They responded immediately with an "OKAY". The next day when my husband returned to finish cleaning our apartment, he found that they had already CHANGED THE LOCKS ON OUR APARTMENT DOOR! We still had our property in the unit, yet they still entered and changed the locks without our permission - even though we clearly said in an email that the ONLY thing we were turning in was our garage key. They changed back the locks and we continued cleaning, very much upset at how the end of our stay at Thai Binh was turning out. THAT'S NOT ALL, however! When we BOTH returned the next day to get the last of our things, they had turned off our key fobs to get into the building. When we confronted them about it, they excused it like it was a mistake in the system even though the day before when they changed the locks, my husband CLEARLY told them that we were not completely moved out yet. And this is a month early, mind you!
Fast forward to now, after two months of being out of Thai Binh, I originally was not going to write a review, especially if we were going to get our deposit back. However, after finally received what I thought was our security deposit refund, upon further review of the statement, it's an ACTUAL BILL from the apartment asking us to pay a $30 fee for stove-top drip pans. Not only did they use up our $400 security deposit on useless cleaning fees, they want us to pay them for drip pans they say are "damaged" because god forbid we used a stove to cook food for two years.
All in all, what a nightmare of a place to live. DO NOT let the price point fool you, especially for the location. You get what you pay for: shi**y management, shady neighbors, windows that don't open, all-day fire alarms, constantly-smoking neighbors, drug-dealing and roaming randos, constant noise issues, incredibly frustrating and drawn-out annual re-certification, the list goes on...