Aubyrne Shurts
Google
I normally am not one to complain. However, my boyfriend and I stopped in for our first time here last night as I had recently found out the owner of my absolute favorite restaurant that I frequent often also partly owns this one, and I love sushi so we wanted to give it a try. I ordered 2 sushi rolls, one with soft shell crab because that’s one of my favorite things and once I learned they offered it in a roll, I HAD to try it, it was our entire purpose for coming, and my boyfriend ordered the drunken noodles. This is where things went south. I would also like to preface by saying there did appear to only be one server and he had several tables he was working and didn’t bust down for the nearly 2 hours we ended up being there for.
He brings a sushi roll out first, and sets it in front of me. I ate 3 pieces of it and let my boyfriend try a piece as he was still waiting on his food and I wanted to eat with him. His food comes out about 15-20 minutes after that roll did. Then our server comes back after some time, and I hadn’t eaten any more of the roll because I was saving room to try a few pieces of the other one I had ordered but hadn’t gotten. He lets me know he mistakingly gave me the wrong roll, it was for the table behind us but asked if I liked it anyways. I said yes, I’ve never found a sushi I didn’t like but I was thinking I’d still get what I had ordered originally as that was what I wanted. Some more time went by and I continued waiting, still thinking my order would make its way to our table. Finally our server came back around again and asked if I was going to keep eating, I said I was saving room for what I actually ordered. He let me know that he had cancelled my order because I liked that roll and he’d have to charge me for it. This is where I got frustrated because now not only am I not getting what I WANTED but I have to pay for a mistake that I didn’t make? I didn’t argue though, I said I’d pay it because I’m not confrontational but that I’d still like my rolls that I had ordered originally. We had already been there an hour at this point. Finally, about 45 minutes later, my actual order arrived at our table. I ask for boxes and the check, and ended up spending $16.65 for the mistake roll plus a $5.99 sashimi charge for his mishap. An extra $23 for a mistake that I didn’t make. I have never not tipped before in my life but I did not tip this guy. Not only did I not get to enjoy my meal with my partner, not only did we have to compensate for a mistake that I didn’t make, not only were we there for nearly 2 hours, but all the tables surrounding us were dirty the entire time with plates of food still on them from the last patrons that were leaving as we were being seated, my water glass sat empty for awhile, we were not checked on often and I know he had other tables but he was frequently greeting and checking the tables on the floor and we were sat up near a window. The food WAS delicious 100% I will not disagree, but this experience was disheartening and frustrating and I don’t think I’ll ever go back and if I do, it would be carry out only. I hate leaving bad or unkind reviews, and I want to emphasize the fact that I tried this place out because of finding out who one of the owners is and he’s a phenomenal guy and his other restaurants are amazing on food, service, atmosphere, the whole catch, every single time I’ve gone so I think I’ll just stick to those places instead. I will attach photos of the mistake roll and the dirty tables to this review.
