Dan D.
Yelp
First, I want to say the food we received and consumed was delicious and totally five star. We had spicy eggplant with beef, and lamb pad thai. The option of lamb in the dishes was fantastic!
However, the timing to receive the food and the service was quite lackluster. They really must prioritize their takeout above their in-house clients, as we saw meal after meal after meal being picked up, while we sat neglected. Given it was over an hour before we were finally served, not all of those takeout orders could have occurred before ours.
That evening, we were not the only customers in this position, but I'm only qualified to describe our experience. We were seated and menus given to us quickly, but it took 10-15 minutes to get water and to take our order. We ordered the two meals above as well as a beer each.
After about another 20 minutes, the waitress finally walked by and said, oh, you wanted a beer... "and can we get some more water please?"
Ten minutes later, beers arrived, but she walked away before we could remind about the water. Another interminable time, and we flagged her down to get water and ask about the food. "It's soon."
By this time, conversation lagged as we observed the takeouts, and the lack of attention to us and others.
Finally, the food arrived, and the lamb pad thai was presented, and the other dish - almost. "The kitchen made spicy eggplant with chicken instead of beef... hope that's ok..." as she began to present it.
Maybe they expected us to be so hungry we'd accept it, or think it would take another hour to receive the correct order, but we did say, no, sorry that is NOT what we ordered.
We ate the lamb pad thai, which was delicious, but we had specifically ordered it "extra spicy" and it was not spicy at all. While waiting for the corrected dish, we did manage to get some spicy condiments.
The corrected dish arrived after "only" 15 more minutes, so we considered that improvement. It was also delicious, but again not spicy - we had condiments, however.
So, overall, the food was fantastic, and it is the reason we will likely return - at least to get takeout.