Gracee Hart
Google
I was appalled when I came here. This was by far the worst restaurant I have ever been to. I went here with a group of 6 people in total. Their portions were awful for the number of people we had (compared to another hotpot place that was more accommodating and had more food for all guests involved in the experience). We all get inside, and we do not receive any drinks until after we receive our food, which still took a long time. We didn't even receive WATER. We had to retrieve our own dishes, silverware, etc, from the front of the restaurant and got barely any service. They were very welcoming to another group who had a birthday, which I can appreciate, but they had NO regard for us as another party in their restaurant. The food was of okay quality, but there just was NOT enough for all of us sitting there. The experience was disappointing and made me never want to try hotpot until I was shown a proper hotpot experience elsewhere. I felt like I barely saw any waiter/waitress during our visit besides taking our food order, dropping it off, and that was that. They didn't even do the bare minimum. The whole group I was with was appalled by this horrendous service. I will NEVER go back here. I also left a review on Yelp explaining this situation, and their response was not it. Tipping of 20% or more was automatically applied to our party because we had a party of 6, and this was mentioned to make sure "their hard-working employees got tipped." But there were two parties in this restaurant at the time, and only one party was tended to. Wanting to celebrate special moments is wonderful, and I can appreciate that, but whatever was going on this day was not okay, as they sang Happy Birthday twice, and then our whole table was overlooked and received nothing but the most horrendous service I've ever experienced in my life. I hate leaving bad reviews, but this place genuinely deserves it. We will never be coming back here, and I will never recommend this place, as it was just a very disappointing FIRST TIME hotpot experience. There is no excuse to be rude to PAYING patrons or to overlook someone who just wants to have a genuinely good experience. There is also no excuse to offer such horrendous quality of service when there were only two parties in the restaurant.