Elizabeth S.
Yelp
After reading so many positive reviews, we knew we had to try this place. We were seated fairly quickly and off to a good start. That was short lived.
Sadly, service here overall really is sub par. The place was understaffed and inattentive. We sat for 15 minutes without any service while others after us were serviced. A staff member finally asked if anyone had waited on us and quickly took our orders. She seemed very rushed. I never got my drink, the appetizers also never arrived - even after waiting 45 minutes and asking nicely for them! Disappointing. Finally, over an hour later, 2 of 3 dishes arrived - the beef Pad Se-ew is delicious and our side of basil fried rice (yum)! Sadly, we then had to wait another 10 minutes to finally receive our 2nd main entree - Drunken Noodles - which we specifically asked for very little spice - but the dish was loaded with hot chili flakes and super spicy...not prepared how we requested, even after she said it would be very little to no spice. I ended up eating the side of rice for dinner since the Drunken Noodles wasn't prepared as requested.
We asked to speak with mgmt and politely explained our poor experience. After some discussion, they agreed to remove the appetizer and noodle dish from our bill and admitted they are short staffed, which really created an unpleasant ambiance.
While the food here is authentic, tasty and delicious, the rushed atmosphere and service mistakes won't change unless staff is increased. The room was nearly full with a steady flow of patrons...so having stressed staff literally running amongst tables is not fair to them or patrons. This wasn't a good experience dining out...just too many mistakes.