Lizzie Y.
Yelp
My most recent visit at Thai Bar Shi was tonight. I really do hate to give low star reviews but the lack of professionalism from the staff today was unacceptable and unwarranted.
We ordered a bunch of rolls (NBA, caterpillar, dragon, sashimi & sushi combo, and more) as well as hot foods such as boat noodle, hokkaiyaki, etc. Tonight, they did end up getting busy; lots of takeout, deliveries, & dine ins, however, that is no excuse for the passive aggressiveness and plain rudeness that our server and one of the other workers at the front projected to us.
What happened: All of the dishes we ordered arrived to our table and we had one more dish we were waiting on (sashimi & sushi combo 6 nigiri 6 sashimi). It had been some time that we waiting so we decided to just ask our server, when she wasn't busy serving the other tables, if it was still coming or if it was forgotten, that is also fine no problem, just take it off the bill. We were simply just wondering, as it was getting late. She responded snarkily, stating that it's coming but ITS BUSY !!! Mind you, our waters also had not been filled in a while at this point... all glasses were empty.
We're understanding that it can be overwhelming when it's busy. What I cannot understand is the attitude when we asked nicely about a dish that hadn't arrived in a noticeable time. If the dish was forgotten, it's totally okay, I get it, it happens.
The second instance of rudeness we experience during this visit occurred when we were leaving. We asked if we could get a bag for our leftovers and the guy at the front got annoyed but reluctantly went to grab us a bag. Then we realized that some soy sauce packets would be nice to pair with the leftover sushi, so we asked if we could please get a packet or two of soy sauce. His response to this was "Anything else?!" in an obvious angry tone + looked like he was fuming. So, he came back with the soy sauce and would not let go of the packets to hand to us and said "YOU'RE WELCOME. "
I'm not sure what was going on today at Thai Bar Shi, but it honestly rubbed me the wrong way. The last time I visited, I wasn't the most satisfied with my experience, but that was regarding the food quality. This experience was a total disappointment overall. Not once did we actually complain to/about our server. We were very calm all the way through our meal and we tried to be as nice and understanding of why they would treat us this way. We also tipped well on top of this...
Now, I am truly unsure of if I would ever want to step into the establishment again. This was not cool.