Brook C.
Yelp
I've wanted to go here for years, so finally just took my mum and aunt last week. I got a small iced lavender cardamom latte with an extra shot, a croissant and a couple of gift shop-type items they had on display.
The woman at the register was super pleasant- had my experience ended with her I would have been happy.
However, the wait for our drinks was incredibly long, despite only 2 other people being in front of us (about 25 minutes) and when my drink was finally called out, they made it wrong. I politely mentioned the error and the 2 women standing behind the espresso machine immediately looked upset, started mumbling to themselves and (still without saying anything to me) took my drink back.
I don't like to be a burden, but it was also an expensive drink, so as much as I'd wanted to let it go and spend time with my family instead of waiting even longer, I had to say something.
Because they weren't acknowledging the mistake and taking a long time to remake the correct latte, it made me appear like I was just lingering at the counter for no reason, so I had other staff come over and ask why I was still standing there..
I don't feel I did anything wrong, but I was certainly made by these two to feel like I was really bothering them.
When they set my correct drink out, they didn't say a word to me. I thanked them profusely, with a smile, and they still said nothing back.
It was a deeply uncomfortable interaction that has stuck with me.
Besides that, the coffee was probably one of the best I've had in Vancouver and there was lots of seating inside and outside.
Parking lot was packed, though, so be prepared to search for a bit or walk a small distance.