The Alcove

I have mixed feelings about this place. I’ve lived here for four years. They changed owners and since they have, the amenities have not been maintained. The laundry facilities are never fully functioning. Last time I went (before I started using a laundromat about three months ago) 9 out of 16 dryers were not in service. This is a normal occurrence. They also aren’t clean so I’ve had several clothing articles damaged from debris left in the washers/dryers. The pools are not clean. There are two and they would be great, if they were maintained. I enjoyed them a lot before the ownership change. That being said, the apartments themselves are clean, pest free, and maintenance requests are addressed quickly.

I’d like to sincerely thank Ms. Merry and Ms. Teresa for their outstanding customer service. Both ladies handled my situation with professionalism, empathy, and care. They truly took the time to consider my concerns and worked together to reach a fair and thoughtful resolution. Their patience and dedication to finding the best outcome did not go unnoticed. I deeply appreciate their support and the way they represented their company with such grace and integrity. I've enjoyed my time at The Alcove!

They should come check on the weekends, we are in building 1 and 2, there is no parking here because people come from other places to swim in the pool, they should be checking that every weekend. I've been living here for two years and every year it's the same thing. They should be checking the entrances and coming to inspect all the cars that are parking. I have to go park on the other side of the other buildings, because there's no parking here for buildings one and two.

Never thought I would have to make a review like this being that I actually like living here, however I have now spoken with Malcom and Mary about trash that is being put in front building 23 ( the second building). This building used to be well kept. I really hate that Gregg is leaving because whoever is currently on maintenance is NOT doing their jobs properly. I literally watched two of the guys this morning around 8am, sitting in their carts on their phones, chatting. Meanwhile I have now put in 2 phone requests AND a maintenance request for them to come pick these items up. However the lady under me in unit 2310 does not make their jobs easy. She and her child leaves LITERALLY a trail of trash each time she walks out of her door. She lets her child kind of do whatever while he screams all/ every day at her. Usually the guys are out every morning, picking up MISC trash. What happened to this? Gregg shouldn't have to do everything and the community should still stay beautiful just because he is leaving. Please do better, please also actually do the request given instead of sending me an email to do a survey, here is my survey. Please don't send me a reply asking me to " reach out" about my concerns because I've called twice now. Please just come pick up the trash. Thanks.

Finding an apartment and going through the application process can often feel like you're "chasing your own tail"—whether it's the leasing staff not following up, bait-and-switch tactics, or just general confusion. Taniah at The Alcove made that entire process seamless and an overall pleasure. She was informed, responsive, and incredibly personable—all of which made the chore of moving feel more like a vacation. I cannot thank her enough for making sure all of my needs were met. As far as my living experience here, it’s been almost a month and I’m completely in love with my unit and the neighborhood. It’s quiet, sunny, and feels very safe. One thing I really appreciate about The Alcove is how many different floor plans they offer—there’s truly something for everyone, whether you’re budget-conscious or looking for something more upscale. The flexibility in price points makes it more accessible than a lot of comparable complexes in the area. Also, I have to say—if you're basing your expectations on the video tours alone, prepare to be pleasantly surprised. The video I was shown did absolutely no justice to how beautiful my unit actually is. It exceeded my expectations in the best way possible—bright, spacious, and thoughtfully finished. Thank you to everyone, especially Taniah, for making this move my best one!

Working with Malcolm has been an absolute blessing, especially as a first-time renter. I had a lot of questions and concerns throughout the process, but he was incredibly attentive, patient, and always made sure I felt supported every step of the way. He stayed in constant communication—whether by phone or email—and guided me through the entire move-in process with ease. Thanks to Malcolm, what could’ve been a stressful experience was actually smooth and reassuring. I’m truly grateful for his professionalism and care!

I had the Pleasure of receiving a Replacement water heater, The Replacement was seamless and done Professionally. I am Grateful to have a Prompt Maintenance Team at The Alcove. Hillson was Professional and provided me all the details with the Installation.

I’ve had a wonderful experience with this community. The environment is welcoming, and the staff is both friendly and professional. I’d especially like to highlight Rebecca—she consistently goes above and beyond. Her warm demeanor, professionalism, and deep knowledge make a lasting impression. It’s clear she genuinely cares about the people she interacts with. Highly recommend this place to anyone looking for a supportive and well-run community.

If you're looking for a place where maintenance actually gets things done, The Alcove won't disappoint. ...2nd request; 2nd TKO. Big thanks to Mike Long, the maintenance pro who quickly and skillfully knocked out five issues for us today: fixed two door hinges, realigned the laundry room door (in like 3-4 minutes!), and figured out two false alarms: the garbage disposal (just unplugged) and the dryer (breaker issue). We were stressed (we tried DIY remedy's), but for Mike, it was nothing. Everything's working perfectly now. Really appreciate his knowledge, quick work, and The Alcove's consistency in prompt service!

UPDATED REVIEW: They must be offering an incentive for positive reviews. I've lived here for 4 years now. The Alcove has been under new management since my previous post and RPM IS HORRIBLE!!! DO NOT SPEND YOUR MONEY HERE. THEY ARE CURRENTLY UNDERSTAFFED AND DO NOT HAVE THE CAPACITY TO FIX THINGS FOR ALMOST A MONTH. 1.To start, the turnover here is insane. Every other month people are quitting and new people come in and leave. They can't keep good people and I fear for the integrity of our security with so many different people having access to our apartments. Customer service is linked to a Florida number and that team has limited function/obsolete. Office staff sometimes leave before office hours are over. Office closes now during the week at 5:30 pm. Most people get off at 5 pm. 2. Towards the beginning of spring and into summer the Alcove had a horrible venomous snake issue. We residents spoke to the office about the snakes and snake holes surrounding our building and were told to "watch out." I had to call animal control to remove a snake from inside my apartment. Then almost stepped on one that had been hanging out on my doorstep. I had maintenance remove a snake that was near my apartment where I walk my small dog and my neighbors toddler plays often. My neighbors and I complained for a while and this was not an emergency for management, leaving children, adults, and pets vulnerable to being bitten. It took multiple visits for them to call pest control. 3. Our mailboxes were broken into mid July, not fixed for almost a month. I spoke to the leasing office & a representative from corporate in person to ask them to fix it. After 2 weeks I called. A customer service agent said that they would let the office know. Mailboxes were wide open with peoples mail in them and all over the ground in front for almost a month. All they needed to do was fix the locks. Neglect to protect our privacy and secure sensitive information. 4. The water heater in our upstairs neighbor's apartment busted and the water leaked from the ceiling into our apartment. We called maintenance to come fix it. Maintenance left a key to my door hanging out of the lock and left; there was no worker around when I came from work. On top of that they left the stain from the leak on the ceiling for months. *Thanks Hilmon for fixing that and having the holes in the wall repaired appropriately. 5. We've had to put in multiple requests for the same maintenance issues. Our fridge went out and they replaced it with a smaller fridge. 6. Lately we've had more break-ins and shady people around the apartments. Packages are going missing. We've had to create a buddy system with neighbors to bring our packages in so they aren't stolen, even installed cameras. Neighbors that I trust and have been here for years are leaving. 7. The manager told me that our amenities are only available during office hours. The access cards weren't working for a while for those of you who care about the gym. 8. Last but certainly not least, I recently had a death in the family and Grayson called me in the evening to discuss my lease renewal. I told him I had just had a death in the family and he still continued to ask me when I could sign the new lease because of something with their system. We had originally agreed to a 6 month lease and the quote was for the original amount of my current lease. Grayson sent me a 1 year lease by mistake and needed to update the lease for us to sign. After making funeral arrangements I tried to view the lease and realized the viewing system was skipping pages. I reached out to Grayson for remedy and he said that it must be my device. I've never had this issue before. I downloaded a copy of the lease from the resident portal and sent it to Grayson last night. Our rent is due on the 3rd and the quote provided for our rent is not available in the system. The amount listed in the system is more than $400 above my current rent. Whoever owns this company should hire new staff. Ms. Merry is great but a lot of the others can go.

Philippe is amazing and has an excellent work ethic. Great customer service. Very knowledgeable and a great asset to the team.

Pleased with the response to the complaints in my apartment. The repair was completed in a highly professional manner, and swiftly. thanks to the maintenance crew.

My Husband and I have lived at The Alcove since 2015 and wouldn't live anywhere else. The Office and maintenance staff are exceptional, professional and timely. There has been a consistent turnover in maintenance techs, but the new hires are just as accomplished. And you can't beat the location!

Great place to live, office and maintenance people are so helpful. I just moved in a few months ago and love the area.

To be honest, I was just trying to go there to do a tour of the apartment so I can see if I wanted to move with them but now I'm just kinda second-guessing that all together. I made an appointment at 1 o'clock so I can see one of their bedrooms but they rescheduled my appointment kind of last minute then when I get up there on time there's no one in sight, the whole office lights are off no one there at all. I'm calling no one's answering the phones, to be honest I just feel like it's unprofessional for anyone who wants to live there and the fact that already have high prices and your ratings are not as good. To me they are still showing that you don't really care about your future residence.

My unit was not ready at move-in and now I'm the only one that's going to be inconvenienced. There were no calls, emails, ANYTHING that the apartment wasn't going to ready. I moved from a renovated apartment thinking I was moving into another one at The Alcove, ha. April Fools! Please verify that you are getting everything that was promised to you. CALL DAYS BEFORE YOUR MOVE IN DATE TO VERIFY EVERYTHING. I've been a tenant for 3 days and already dreaming about the day I move out. I'm very disappointed in RPM Living LLC and The Alcove.

These apartments are located in a great area. But the greatest feature of the entire complex is our property manager, Merry! Her customer service is A-1! Her personable approach made me feel at home immediately! She's been so helpful to me and my family. Merry is truly a gem at The Alcove!

I have to say that, I have never wrote a review before. I have been so unhappy with this move. I am very unsatisfied with my unit. I was moved into a different unit/ different layout ( which is a smaller then what I originally choose) I was unaware until I was already here with my moving truck on the day I was to move in. I was not given the opportunity to decline. The unit was not ready for move in. The windows are something I have never seen before, you can barely look out the windows and patio door, and they are too cheap to replace them. The bathrooms I could say was the worst. They were not clean, toilet seats were so disgusting, I had to scrub the walls in the tube because of there be so much dirt from the previous renters, The tube has so much wear and tear in it, it should have definitely been replaced. The blinds are so dirty that they are brown. The lining on the windows was dirty. The washer and dryer was not in the unit. I took 2 wks for that to get here. The stairs I have to use to get to my unit is so disgusting. I am an older lady who needs to hold the railing of the stairs to go up and down, and here I am trying to make it up the stairs without touching anything. I asked Grayson who was my leasing consultant, if the stairs ever gets clean, he told me every Friday. Well I have now been here 7 Fridays and it has yet to be clean. Honestly the only thing that was nice in the unit was the flooring and carpet. I wouldn't recommend this place to anyone. Before moving in I read the reviews which were all good, so I was really surprised with all that I've been dealing with.