The Alcove Apartments

The laundry room hasn’t been working properly with warm water or hot water since I moved here yet we’re charged for the amenities and I’m not the only one who said this, but I am gonna be the only one that leaves a review. Really every complaint you have to leave a review or complain on social media or else it won’t get addressed. every time I go to the laundry room somebody else is saying it on top of that other people leave their laundry overnight if not that half the machines don’t work. Your better off going down the street and actually get what your paying for

Demetrius - I hope I spelled his name correctly* … is an OUTSTANDING PERFORMER, very attentive to detail. He by far gives you the best maintenance experience and is very knowledgeable about what he’s doing! I’ve recently moved to The Alcove & had minor issues that needed to be fixed such as the bathroom vent, furnace, patio blinds, kitchen sink & a few other minor things. He handled everything swiftly and was very professional & took pride in his work. However, an unexpected event occurred where there was a leak from upstairs coming into my bedroom & he fixed it on the spot without a hassle whatsoever. Lastly, he had to complete setting up the dryer installation & due to it being the weekend he asked me what time works best for me so he can finish the job, I said Monday 9am & sure enough he arrived on time literally Monday at 9am & completed the task swiftly!! Demetrius is a man who takes pride in his work & craft, keeps a positive attitude & is very wise, not to mention.. also very patient & punctual. Anyone that has Demetrius on their team is extremely blessed to have an ambitious person like him on their side!! Keep being great, in his words.. “Stay Positive” 🫡

I have lived here over a year now and I have enjoyed creating a space that I love here. However, there are some real issues that need to be addressed and I do not appreciate how they have been addressed. I have had a leak in the ceiling right above my toilet 3 times now, and I don’t mean a small leak. Water literally pours down from my upstairs neighbors bathroom into mine randomly. The team has come out to fix the issue, and every time, they assure that the issue has been solved… just for me to come home to an absolute mess unexpectedly. The latest time that this occurred, the maintenance man came back with spray paint (with no regard to ruining my items btw) and sprayed the wet spots. “Just like new!” he told me. They never give a heads up when they need to come by for any type of inspection. I am currently dealing with this as I type this review. They put a letter on my door Wednesday night that they would be by on Thursday morning starting at 9:00a. When they didn’t show up by 1:30p I called to ask for an eta since I work from home and didn’t want it to interfere with a work meeting. They told me that they would be here in about an hour, and ended up not showing. Instead, I got an email saying that they would by Friday morning starting at 9:00a… I waited all day Friday and called around 2:00p and spoke with an Isnea (is-knee-uh) *I think that’s how you say her name*. She told me that no one should’ve given me an eta and that if they came to my door while I was in a meeting, that I would need to open my door or else I would get fined $150. She was very rude when I asked any questions and I ended the call. She also said that an email was sent the week before, but my inbox must have been missed, because I searched high and low for the supposed communication. It’s 5:00p right now, and no one has shown up for this inspection yet. My dog has had to be in his crate all day both yesterday and today, I have had to interrupt my meeting schedules in anticipation for this inspection, I have an appointment at 6:00p.. and if they randomly reschedule on a day where I’m gone and my dog is out, they will fine me??!! BTW, my heat doesn’t work. It seems that I have to leave a review to get noticed around here, and all I want is a little bit of cooperation. I actually like it here. I love my apartment and I live my peace of mind, but if the front desk is going to be rude when I ask a question, and I can’t use the bathroom at 1:00a without fear of unknown water falling out of the ceiling and onto my head… What am I paying for?

I have mixed feelings about this place. I’ve lived here for four years. They changed owners and since they have, the amenities have not been maintained. The laundry facilities are never fully functioning. Last time I went (before I started using a laundromat about three months ago) 9 out of 16 dryers were not in service. This is a normal occurrence. They also aren’t clean so I’ve had several clothing articles damaged from debris left in the washers/dryers. The pools are not clean. There are two and they would be great, if they were maintained. I enjoyed them a lot before the ownership change. That being said, the apartments themselves are clean, pest free, and maintenance requests are addressed quickly.

I have been living at The Alcove for 6 months, and I have been enjoying it. I have put in a few maintenance request, and the maintenance team is always here the next day to fix the issue, or the same week. Maintenance is 10/10. Although I have not been in the leasing office since I moved in, the leasing team is also very kind and attentive, and they actually care about their residents, which is very hard to find at most apartment communities. This is the best apartment community that I have lived in. My experience so far has been a 10/10. The community feels like home and I love it here. I look forward to renewing my lease when the time comes. Thank you The Alcove for feeling like home!

I've lived here for 4 years and have enjoyed my time here. Maintenance has always been quick to respond when I need it and the apartment is perfect for what I need. The location can't be beat! I will not be renewing due to moving in with my S.O after my lease ends, but I will happily recommend the Alcove to anyone looking to move to Smyrna :)

I've been living here for the last couple of years and really enjoy it. It is a nice, quiet place to come back home to, and usually the staff is quick to address any concerns when requests are put in. Hillmon came to the rescue last night and this morning when a leak from another apartment started to cause some problems in my own. He was efficient and communicative; less than 15 hours since I first put in the request and everything has been handled. Really appreciate having him and the whole staff!

We lived at The Alcove for 2 years, so this is my honest review after moving into our new place. Most of my star rating is for the maintenance staff. They’re quick to respond and go above and beyond for requests. Philip and Hillmon are my go-to people. The apartments in itself are in dire need of an upgrade. While living in the unit, normal wear and tear isn’t addressed (e.g. toilet seat, towel rack, sink cabinet etc.). If you live in a unit that’s in a wooded area, expect a lot of nests, webs, and bugs on the patio area, which became unusable for us. They are working on the aesthetic of the outside, but the real work needs to be done in the apartments. Two words here: popcorn ceilings. They falsely advertise having an onsite safety officer. Of the two years living here, I have never seen, or been able to get in touch with a safety officer. If someone can prove otherwise, I’d be happy to remove this portion of my review. We had a neighbor in BLDG 26 that would go on drug binges and blast music starting at 1am, and sometimes go until 6 or 7am on a weekday. After multiple complaints to the office, we were just advised to call the police, but no action was ever taken with the tenant, even though they constantly violated leasing terms of quiet hours and continuously disturbed the peace of residents. Constant turnaround in the office also makes it hard to get consistent information on renewals, transfers, etc. so we just opted to move out. If possible, ask around about pricing, because when we moved in, our rent was $1600/month, while our neighbor were paying $1200 for the same exact layout and sq footage across the hall. The price just couldn’t be justified for me, especially with how “basic” and rundown the apartments are. Ms Merry however, is the “momma” of the complex and makes sure you are heard, and gets your concerns addressed. I give Alcove 3 out of 5 starts as it’s “just a place to live,” but there isn’t anything spectacular or long-term stay worthy.

If you're looking for a place where maintenance actually gets things done, The Alcove won't disappoint. ...2nd request; 2nd TKO. Big thanks to Mike Long, the maintenance pro who quickly and skillfully knocked out five issues for us today: fixed two door hinges, realigned the laundry room door (in like 3-4 minutes!), and figured out two false alarms: the garbage disposal (just unplugged) and the dryer (breaker issue). We were stressed (we tried DIY remedy's), but for Mike, it was nothing. Everything's working perfectly now. Really appreciate his knowledge, quick work, and The Alcove's consistency in prompt service!

After taking a tour of the apartments, I went back to make my final decision and was met by Mrs. Merry. She was very professional and addressed all my concerns. I should be moving in soon.

UPDATED REVIEW: They must be offering an incentive for positive reviews. I've lived here for 4 years now. The Alcove has been under new management since my previous post and RPM IS HORRIBLE!!! DO NOT SPEND YOUR MONEY HERE. THEY ARE CURRENTLY UNDERSTAFFED AND DO NOT HAVE THE CAPACITY TO FIX THINGS FOR ALMOST A MONTH. 1.To start, the turnover here is insane. Every other month people are quitting and new people come in and leave. They can't keep good people and I fear for the integrity of our security with so many different people having access to our apartments. Customer service is linked to a Florida number and that team has limited function/obsolete. Office staff sometimes leave before office hours are over. Office closes now during the week at 5:30 pm. Most people get off at 5 pm. 2. Towards the beginning of spring and into summer the Alcove had a horrible venomous snake issue. We residents spoke to the office about the snakes and snake holes surrounding our building and were told to "watch out." I had to call animal control to remove a snake from inside my apartment. Then almost stepped on one that had been hanging out on my doorstep. I had maintenance remove a snake that was near my apartment where I walk my small dog and my neighbors toddler plays often. My neighbors and I complained for a while and this was not an emergency for management, leaving children, adults, and pets vulnerable to being bitten. It took multiple visits for them to call pest control. 3. Our mailboxes were broken into mid July, not fixed for almost a month. I spoke to the leasing office & a representative from corporate in person to ask them to fix it. After 2 weeks I called. A customer service agent said that they would let the office know. Mailboxes were wide open with peoples mail in them and all over the ground in front for almost a month. All they needed to do was fix the locks. Neglect to protect our privacy and secure sensitive information. 4. The water heater in our upstairs neighbor's apartment busted and the water leaked from the ceiling into our apartment. We called maintenance to come fix it. Maintenance left a key to my door hanging out of the lock and left; there was no worker around when I came from work. On top of that they left the stain from the leak on the ceiling for months. *Thanks Hilmon for fixing that and having the holes in the wall repaired appropriately. 5. We've had to put in multiple requests for the same maintenance issues. Our fridge went out and they replaced it with a smaller fridge. 6. Lately we've had more break-ins and shady people around the apartments. Packages are going missing. We've had to create a buddy system with neighbors to bring our packages in so they aren't stolen, even installed cameras. Neighbors that I trust and have been here for years are leaving. 7. The manager told me that our amenities are only available during office hours. The access cards weren't working for a while for those of you who care about the gym. 8. Last but certainly not least, I recently had a death in the family and Grayson called me in the evening to discuss my lease renewal. I told him I had just had a death in the family and he still continued to ask me when I could sign the new lease because of something with their system. We had originally agreed to a 6 month lease and the quote was for the original amount of my current lease. Grayson sent me a 1 year lease by mistake and needed to update the lease for us to sign. After making funeral arrangements I tried to view the lease and realized the viewing system was skipping pages. I reached out to Grayson for remedy and he said that it must be my device. I've never had this issue before. I downloaded a copy of the lease from the resident portal and sent it to Grayson last night. Our rent is due on the 3rd and the quote provided for our rent is not available in the system. The amount listed in the system is more than $400 above my current rent. Whoever owns this company should hire new staff. Ms. Merry is great but a lot of the others can go.

Philippe is amazing and has an excellent work ethic. Great customer service. Very knowledgeable and a great asset to the team.

Pleased with the response to the complaints in my apartment. The repair was completed in a highly professional manner, and swiftly. thanks to the maintenance crew.

My Husband and I have lived at The Alcove since 2015 and wouldn't live anywhere else. The Office and maintenance staff are exceptional, professional and timely. There has been a consistent turnover in maintenance techs, but the new hires are just as accomplished. And you can't beat the location!

My unit was not ready at move-in and now I'm the only one that's going to be inconvenienced. There were no calls, emails, ANYTHING that the apartment wasn't going to ready. I moved from a renovated apartment thinking I was moving into another one at The Alcove, ha. April Fools! Please verify that you are getting everything that was promised to you. CALL DAYS BEFORE YOUR MOVE IN DATE TO VERIFY EVERYTHING. I've been a tenant for 3 days and already dreaming about the day I move out. I'm very disappointed in RPM Living LLC and The Alcove.

To be honest, I was just trying to go there to do a tour of the apartment so I can see if I wanted to move with them but now I'm just kinda second-guessing that all together. I made an appointment at 1 o'clock so I can see one of their bedrooms but they rescheduled my appointment kind of last minute then when I get up there on time there's no one in sight, the whole office lights are off no one there at all. I'm calling no one's answering the phones, to be honest I just feel like it's unprofessional for anyone who wants to live there and the fact that already have high prices and your ratings are not as good. To me they are still showing that you don't really care about your future residence.

Great place to live, office and maintenance people are so helpful. I just moved in a few months ago and love the area.

These apartments are located in a great area. But the greatest feature of the entire complex is our property manager, Merry! Her customer service is A-1! Her personable approach made me feel at home immediately! She's been so helpful to me and my family. Merry is truly a gem at The Alcove!

I have to say that, I have never wrote a review before. I have been so unhappy with this move. I am very unsatisfied with my unit. I was moved into a different unit/ different layout ( which is a smaller then what I originally choose) I was unaware until I was already here with my moving truck on the day I was to move in. I was not given the opportunity to decline. The unit was not ready for move in. The windows are something I have never seen before, you can barely look out the windows and patio door, and they are too cheap to replace them. The bathrooms I could say was the worst. They were not clean, toilet seats were so disgusting, I had to scrub the walls in the tube because of there be so much dirt from the previous renters, The tube has so much wear and tear in it, it should have definitely been replaced. The blinds are so dirty that they are brown. The lining on the windows was dirty. The washer and dryer was not in the unit. I took 2 wks for that to get here. The stairs I have to use to get to my unit is so disgusting. I am an older lady who needs to hold the railing of the stairs to go up and down, and here I am trying to make it up the stairs without touching anything. I asked Grayson who was my leasing consultant, if the stairs ever gets clean, he told me every Friday. Well I have now been here 7 Fridays and it has yet to be clean. Honestly the only thing that was nice in the unit was the flooring and carpet. I wouldn't recommend this place to anyone. Before moving in I read the reviews which were all good, so I was really surprised with all that I've been dealing with.