Stephanie G.
Google
My friend came into town from Louisiana and surprised me for the weekend, which completely caught me off guard--in the best way. We ended up booking a table during a casual conversation, and unfortunately, we didn't realize there were two booking windows (7-10 and 10-2), so that part was on us.
That said, the music was amazing!!! The venue itself had great energy, but food was horrible. Unfortunately, the service overshadowed the experience. Our server, Danielle R., repeatedly delayed bringing the check, stating multiple times that "something is wrong with the system." During this time, she walked away to assist other tables, which meant I was never given the opportunity to view a receipt at all before payment was processed. There was no screen shown, no breakdown reviewed--just repeated delays by her walking over to other table and at the same time the DJ announcing that we had to get up from our table. When I was finally able to pay, I tipped $20 in cash $34 total. After mentally reviewing the total, it didn't add up, which is when I requested an itemized receipt. Her response was that I "didn't push" for one. I explained that I couldn't have--because I was never afforded the opportunity to even look at a receipt in the first place due to the ongoing "system issues." Only after insisting was an itemized receipt provided. The way the situation was handled felt intentional and lacking transparency. I still allowed her to keep the cash tip, but I will not return based on this service experience alone, which is unfortunate because the venue itself has a lot of potential. Danielle R. intentionally was making it appear as though the system was down, and that alone was misleading. Because of that behavior, I’m sure you needed the money more than I did and with that said this reflects on your integrity more than anything else.