Tierra Carr Choice
Google
Like others, if I could give a 0, I would. First experience, drinks were overpriced and watered down, we ordered wings- 4 wings for $20, and they add gratuity, for terrible service.
Another night there was a guy singing RnB (no issue with that) except that he was walking around with a bucket or something asking for money, on top of patrons already having paid to get in, purchasing drinks, eating, etc.
Then, last night, Friday Aug 1st. was the worst . I started looking on the website to reserve the couch around July 25th, for the 1st. I wanted to reserve from 10pm until 12pm, after the band. There was no option to select anything except the 8-10 event with the band. I reached out via their chat on the website, to ask why the 10pm event wasn't on the site and how to reserve for that. NO RESPONSE! I continued to check for the 10pm event, it never was on the site. On July 29th, I had my friend to check the website to see if I had overlooked it. It wasn't there, and they never responded to her either! I reached out again via their chat. NO RESPONSE!!! Then I reached out via the email on their website directly Monday, July 28th to ask again about the 10pm event/slot. NO RESPONSE!!! So since the 10pm slot wasn't there, we purchased the 8-10 Thursday, July 31st at 7:57 am (the 10pm event still was not there) thinking they'd honor it given I had tried reaching out on several occasions. They did not. We arrived at 9 39, to be told that at 10 we'd have to get up. When I explained to the girl at the reception that the 10pm event wasn't there and I had reached out, she argued "I promise it's there!" AMAZINGLY, it appeared, sometime after we had already reached out and purchased the day before. It DEFINITELY WAS NOT THERE at least up until 7:57 am Thursday, 31st. I want a refund but since they do not respond, I'm sure I won't get it! Very unprofessional! I will be contacting the BBB to report your bad business practices.