Christian P.
Google
I brought my mother-in-law here for her birthday, and the experience was a disappointment from start to finish.
We paid $80 for a table and arrived around 8:30 p.m. Our group of seven had to push two tables together ourselves. Our server told us food was half-priced until 9, so we quickly ordered. Turns out that was false — everything rang up full price.
At 10 p.m. the manager, “Greg,” got on the microphone announcing that tables needed to get up and leave. We didn’t move because we assumed that purchasing a table meant we had, you know… a table. Our server even confirmed we were fine to stay.
Ten minutes later, security approached us. After my husband explained we purchased the tables, they walked off — only for another staff member to press us again. The communication was all over the place, and no one seemed aligned on their own policies.
When I went to address the confusion directly, the manager continued with the same dismissive attitude. I asked for his name — he said “Greg.” I asked for his last name, and he replied, “Greg is my first name,” and refused to share anything else. Basic transparency and professionalism were clearly optional for him that night.
Every attempt to express our confusion was met with arrogance instead of accountability. He kept insisting the team was right, we were wrong, and that “the ticket said 7–10.” It didn’t. Nothing on Eventbrite mentioned that either. He showed no empathy, no responsibility, and definitely no interest in customer experience.
Let me be clear: I don’t believe the customer is always right. But respect should always be standard — especially because you never know who you’re speaking with.
Between the misinformation, the poor communication, and the manager’s unprofessional attitude, this establishment made it very clear they’re more interested in money than creating a quality experience.
We won’t be back.
