앰배서더 서울 - 풀만 호텔

Our family's first visit to Seoul was nothing short of exceptional, and much of that can be attributed to the outstanding service and luxurious amenities at The Ambassador Seoul. This hotel truly exemplifies the standards of a 5-star establishment. From the moment we stepped inside, we were captivated by the exquisite attention to detail, elegant finishes, and stunning decor that set the tone for a memorable stay. Although we encountered a few issues during check-in, the staff handled them swiftly and courteously, ensuring that our experience remained seamless and enjoyable. Our children were thrilled with the family room, which featured a delightful bunk bed and a fun slide, making their stay even more special. The hotel’s pools, gym, and spa facilities are truly world-class, providing ample opportunities for relaxation and recreation. Overall, I wholeheartedly recommend The Ambassador Seoul for couples and families alike. If you're seeking a luxurious, high-end experience in the heart of the city, this is undoubtedly the place to stay.

The service was absolutely outstanding from start to finish.|Special thanks to Ellie - she made our stay unforgettable with her professionalism, warmth, and attention to detail. Ellie anticipated our needs perfectly and provided excellent recommendations. Her personal touch and genuine care for guests really set this property apart.||The accommodations were luxurious and the entire experience was flawless. Staff like Ellie are what make this hotel truly special. Highly recommended! We'll definitely be back! Thank you, Ellie for the amazing service!

We stayed at Pullman Seoul for the first leg of our South Korea trip and it was fantastic. We booked the Korean room which has a low bed with heating under the mattress which is very nice. The room is very specious and comfortable with a perfect relaxing bed and pillows. The breakfast buffet was the highlight for me! Great variety of delicious food especially the dim sum! We also went to the lounge in the evening up to the top with a beautiful city skyline view and plenty of food and drinks! There is a hotel pool and spa indoor and the urban escape outdoor pool with onsen available in the hotel. While it wasn't summer yet, it was nice to be able to relax by the pool and read under the sun! All the staff were very friendly and professional! We had 2 tours booked while we were in Seoul and they were within 30 minutes walk from the hotel to the pick up locations so it was perfect! It was also amazing to be able to see the N Seoul tower from the room and the lounge upstairs! All the 5 star hotels we stayed in in South Korea have the same rule about charging for amenities as per government policy so sadly that's just how the country operates.

My stay at this hotel was nothing short of exceptional. From check-in to check-out, every interaction with the staff—from the front desk and concierge to the servers and doormen—reflected a high level of professionalism and hospitality. The hotel's location is incredibly convenient, just steps from the Orange Line subway, making it easy to get around the city. The breakfast buffet offers a wide variety of both local and international dishes, catering to different tastes. I was especially impressed by the Business Lounge Happy Hour, which featured an impressive spread of food and alcoholic beverages—far beyond the typical light snacks. It was more than enough to enjoy as a full meal. The rooms are cozy, spotless, and well-maintained, thanks to the efficient housekeeping team. Overall, this hotel truly lives up to its five-star rating.

The hotel is in a good location and has great views. Overall the service is good, but we did have some trouble getting the free breakfast we paid for and it took speaking to a manger to get the free breakfast in the King’s restaurant. We also had access to the Lounge with our room category which saved us money since the meals had a good selection.We booked the hotel with some friends who had trouble with the power going out in their room. I would like to thank Jacob Lee, the manager, for his help getting them a new room and moving them. One reason I gave a low score for cleanliness is because my friend stepped on a piece of glass in her room and we found our room to be dusty.The hotel gym also was not very clean and no one wiped down the machines or mats after use. The hotel sauna was nice and better than most traditional bath houses. The rooms are nice and I loved the views from the Namsan side. The room has blackout curtains and noise-proof windows. The bathroom was a little small, but the bathtub was nice to have. I would recommend upgrading for a view of Namsan Tower and access to the Club Lounge.

This was my first experience with Pullman hotel and I have to admit that my rating is 5 out of 5. Service is outstanding at all places of this hotel, including bars and restaurants. Rooms are spacious, modern and well kept. |I especially liked breakfast buffet at the 18th floor, with wide variety of different type of food in a very comfortable conditions. |Last evening we met Mr.Shin who is Director of F&B at this hotel, what was the best occasion to express our satisfaction with quality of food, drinks and service of his staff. Mr. Shin and his managerial competencies is definitely a strong asset of success of this hotel. We definitely will book again The Ambassador when visiting Seoul !

Excellent service, friendly staff (good looking staffs! lol) and super clean facility! |The beds were very comfy and the room had all the amenities, especially Nespresso! |The bar was great with light dinner choices.|Thank you for making our stay in Seoul much more enjoyable.

We enjoyed our time in Seoul, and staying with The Ambassador Seoul made our stay pleasant. However, for a 5-star hotel, I expected more in terms for services. I found out that the stay we booked (despite paying over $400 a night), did not include breakfast. Additionally, no toiletries were provided in the hotel rooms and needed to be gotten from the lobby (+ a donation was required for these). In any other five-star hotel, these basic services would have easily been complimentary. I just feel like for the price we paid, these should have been included. Additionally, there were no bellboys stationed at the front of the hotel. We brought our luggages in and out of the hotel ourselves. The front desk personnel were helpful. They were actually the only staff I saw during our 7-night stay aside from the valet drivers out front. It seems there aren't a lot of staff in this hotel. Nonetheless, the room we stayed in was beautiful and perfect for our family (since we booked the family suite with the slide.)