E I
Google
CAUTION RENTING HERE - Should be ZERO stars:
After experiencing domestic violence, I submitted a police report, a timeline of the abuse, and a formal request to be released from my lease in order to safely separate myself from the situation. Management denied the request, citing a strict 90-day policy — which I later learned through legal counsel (from Women Against Abuse) was totally illegal.
Despite providing documentation, I was offered no support, no alternatives, and no acknowledgment of the safety risk. Instead, I remained legally and financially tied to the lease, while my abuser was allowed to make decisions about the apartment without my knowledge or consent.
I want to be clear that the leasing office staff have been consistently kind and professional. Unfortunately, they seem clearly limited by upper management, who enforce policies with zero flexibility or compassion — even in the context of abuse.
I recently submitted a copy of my restraining order. They did absolutely nothing and never responded to my legal documentation. This is illegal under Philadelphia law.
This experience made it clear: they won’t protect you — they’ll protect their next rent payment. Honestly, it feels like the only way they’d let me off the lease is if my abuser killed me in the unit — and even then, they’d probably still ask for 60 days’ notice.
If you’re a woman, or if your safety could ever become an issue, I strongly recommend looking elsewhere. This management team will not protect you. They will protect the contract. I wish I could give them negative stars for actively harming me.
UPDATE – April 17, 2025
I submitted a lease termination request with documentation due to a domestic abuse situation and followed up multiple times. Management refused to respond in writing and left me in the dark about my legal and financial standing.
After I posted a public review, I finally received a letter — not from the leasing office, but from their attorney — claiming my request had been “approved since inception,” despite never providing written confirmation or even acknowledging my situation. They also said they couldn’t reach me by phone, using a number that isn’t mine, even though my correct contact information was clearly included in the documents I submitted.
The letter included a lease termination agreement with a non-disparagement clause, essentially offering to release me from the lease only if I removed my review. In short: they ignored me when I needed help, and only showed up when I told the truth publicly. Now they’re upset the review reflects exactly what they did.
For context: under Philadelphia ordinance, tenants experiencing domestic violence have a right to early lease termination and protection from landlord retaliation. Attempting to enforce a non-disparagement clause or trade legal relief for silence is insane. Don't rent here, please.
