Dev A.
Yelp
I used to think highly of this store, but now I understand that they dont have any compassion for their customers, and only care about profits. Hey, I get it, your a business and making money is the whole point. But, customer appreciation apparently isn't important coming from a supposed happy energetic and spiritual enlightenment store. They don't accept returns, exchanges, credit, or refunds! It states it on the register. It's apart of their policy and they follow it strongly. I respect that, however, here is my issue. And here is where the profits over customer comes in. A few days ago, I purchased the wrong goddess for my altar. When I purchased her, the manager asked me who it was while at the same time, answering her own question by stating the goddesses true name, I said to her what I thought the goddess was because I thought she was wrong (when it turns out,her statement was correct) she didn't correct me and just said okay. She went through with the purchase, knowing that I was mistaken about the statue, and didn't try to correct me or help me with finding the correct one. A few days later I realized the mistake, i knew I could not keep her and wanted to give her back. As such because I didn't want to disrespect the goddess in any way. I called the store and spoke about my issue, and the lady said that they could do nothing, respectfully to their policy. I asked if there was anything they could do to help and in which she stated, and I quote, "absolutely not". She showed no sympathy or compassion, and needless to say I was shocked. Now knowing that there was nothing they would do, I still wanted to return the statue. I didn't want to keep it in my home, and wanted to give her back so she could find a better home. Knowing that I might get nothing back. So, I drove for an hour and a half in rush hour traffic, a total of 45 miles with no AC, just to go to the store and return the statue. When I get there, they basically tell me again about the policy, and seemed shocked that I would just give her back. They showed no compassion, and never apologized for the horrible inconvenience that this has caused me. I thought they may do something, and I would have gladly excepted say 5% off my next purchased I could always use something there as they have a lot of supplies, but I got nothing. They took the statue back, and I'm sure they will resell it for double the profit. I told them I would not come back, but they said nothing to keep me as a customer. They showed they did not value me or my situation. No help, just nothing. Only to tell me no. With that I left, and I won't come back. I take responsibility for not knowing enough of the goddesses, as well as putting myself through hell to return the statue. I know I could have sold it in offerup or given it away for free. I however did not want to put myself through the stress of solving the issue, for a mistake that could have been prevented by the manager begin more knowledgeable about her inventory and helping me find the correct statue instead of allowing me to buy the wrong one when she knew otherwise. I hope the goddess statue goes to a loving home. Be aware of this place in that they want your money, and care less about your spiritual journey. I respect their policy, but the lack of customer appreciation was appalling.