Stefan W.
Yelp
So here's the thing... the FOOD is good, but after several wonderful visits, we will NEVER return. Today, we experienced the rudest, most petty, obnoxious and tragically bad customer service I've had in any establishment in eons. I could write a 20 paragraph explanation of this travesty, but I haven't the time or patience. In short - The kitchen was unable to make the food as ordered (as described on the menu). We were not informed that ingredients were missing, it was simply delivered to the table with missing ingredients along with our other food. When it was noticed, we received an "Oh, I'm sorry, I forgot to tell you", and we requested a different item (one that required NO cooking). After 15 minutes waiting for a bowl of granola and some yogurt, we were shocked that this lower priced item was "not charged", but the original higher priced item WAS.
Here's the thing - when you deliver a failure to the table, you remove THAT item from the bill, not the one you replaced it with. When we asked about this, we were told "sorry, you ate some of the original". They didn't remove the plate from the table after we complained, so my wife is supposed to sit on her hands while I eat my food before it gets cold and not nibble on a few potatoes or a crust of bread? She never actually ate more than 2 bites of the actual entre.
All the staff did when we complained, was argue, and then laugh when we told them we were upset and wouldn't be coming back.
At no time were we rude to any member of the staff, barring my last comment out the door to the laughing woman behind the counter, when I told her "UP YOURS".
Read the other 1-star reviews, including the one mentioning the flies, because that one is on-point too - we were pestered constantly by them as well. I wonder what would have happened if I'd mentioned THAT to our "server".