Kathy M.
Yelp
Had lunch there first. Food was okay, pricey,but nothing special. Went next door to shop and then decided to come back to pick up a casserole for dinner. There was no customers in the place at all. The woman at the counter was on the phone, clearly with a customer,but taking her time with this call. I heard her say she was the owner. I waited for a good five minutes for her to finish her conversation. There were other employees who saw me waiting, none of them came to help, nor did the owner signal for them to help me. While I was waiting, another call came in. The owner answered the call quickly, and asked if she could put them on hold and went back to the original caller. I was NEVER once even acknowledged by the owner. Not with a look, or a one finger wait sign, a mouthed apology, nothing. I waited paitiently,although i was getting pretty annoyed by this time. She ends the original call and proceeds to pick up the call on hold that came in as I was waiting!!!! Still NEVER even acknowledged that i was even there three feet from her face! I had enough at that point and said "this is ridiculous!" And I stormed out. She comes outside right after me, apologizing profusely. I wasn't having it! I didn't want to hear apologies or excuses. I told her it was a terrible way of doing business and walked away. I had no intention of listening to annuities she had to say. She DELIBERITLY ignored and disrespected a customer to their face and then she wants to apologize?? Couldn't be bothered to even acknowledge me until I stormed out?? And then these small business owners complain that the customers are the Karen's?? That was the most Karen of all Karen moves! Needless to say, I won't be back. Won't miss much except overpriced Kroger quality chicken salad,hard as rocks chocolate chip cookies, and rude treatment. Thanks, I'll pass.