The Beachside

The Beachside really is bringing the great American summer back! We had an exceptional stay. The rooms, the pool, the free arcade and kid's programming (including movie night and surprise poolside treats) really made it such a family-friendy destination, while still feeling very upscale. All the amenities and little touches were A+. Well done. A few nit-picky things the hotel could improve (but 5 stars, will definitely stay again): -Drawer/storage space is extremely limited. We had 4 of us in a room and there were like 3 drawers. That's not enough space and left us living out of our suitcase. -Shower pressure: The water pressure is tied to water heat. So if you wanted decent pressure, you had to burn your skin off. That was obnoxious. -Breakfast: You can't just serve donuts and coffee as a 'family-friendly' resort. There needs to be more food options. Happy to pay for them, but to have no food before 11am is rough.

I stayed at The Beachside Hotel in July 2025 for a 40th birthday girls’ long weekend, and it was absolute perfection. The hotel itself is beautiful, with thoughtful details that make every corner feel special.||The staff truly made our trip unforgettable. From greeting us by name at check-in, to surprising our group with a small birthday treat, to making thoughtful local recommendations, they went above and beyond to make us feel welcomed and celebrated. Every interaction felt genuine and warm.||The location is perfect—just a short, easy walk to downtown Nantucket. We loved being able to stroll to the shops, restaurants, and waterfront while still coming back to the peaceful, resort-like feel of the hotel.||The food was delicious, and the pool area was stunning—like stepping into a private oasis. Between the gorgeous surroundings, the friendly staff, and the relaxed luxury vibe, it truly felt like an escape from everyday life.||I’ve stayed at many hotels on Nantucket, but would 100% recommend this hotel to anyone visiting. I’m already planning to return next summer!

We really enjoyed our stay at The Beachside. The staff was friendly and helpful. The room, pool, and food were great. The location was convenient for walks to the downtown area or the beach. We also enjoyed using their complimentary bikes for short rides on the island. We really appreciated the front desk holding our bags for a few hours before checkin and after we checked out. We will be back on our next trip to Nantucket!

The Beachside is of the most family friendly hotels we’ve ever visited. I really only have one complaint (more on that below), but just about everything at this hotel is designed for families with kids of any age. Our girls absolutely loved the free arcade! The pool is spacious and the water is the perfect temperature. The food is very good overall, and the kids menu (hotdog, grilled cheese, chicken quesadillas, or chicken nuggets) is very reasonably priced, especially for Nantucket. The rooms are stylish and the beds comfortable. Housekeeping and staff are generally helpful and responsive. Ok, my ONE complaint is this: as much as I love the free coffee and donuts in the lobby in the morning, the hotel has no dining service until noon, which means literally the ONLY breakfast option is donuts. Every day my kids were simultaneously hungry AND over-sugared heading into lunchtime, which led to some pretty serious meltdowns. I would urge the hotel to offer more breakfast options in the morning, whether complimentary or not. Stocking the refrigerator in the lobby with yogurt or boiled eggs or something along those lines would go a long way. If there were a restaurant near the hotel, this would not be such an issue, but the nearest food is at least a 10-12 minute walk, and there is no food delivery service on the island as far as I can tell.

Everything was exceptional. Beautifully decorated hotel with every last detail thoughtfully designed. The most comfortable pool lounge chairs we’ve ever experienced. The food/drinks from the pool were delicious and well crafted. The treats in the room were unique and definitely hit the spot. Staff were extremely accommodating and friendly. Perfectly located near everything. Our favorite surprise was the fire pit.

The ad for the Beachside is charming. Description shares breakfast included. Should state includes “breakfast snack”. The only items were coffee, tea donuts & a small bowl of fruit. Not available at 7:00am.|Reservations for the Beachside must be pre paid in advance before arrival, something I had not ever experienced. In our case months in advance.|Upon arrival at 8:15 pm, we were wanting to have dinner in the hotel after a long day of travel. Reservationist informed us the restaurant & bar close at 7:00pm. The hotel was at full occupancy by the way it was Summer time in July. We then inquired, where we might be able have dinner. Puzzled reservationist looked at co worker…both trying to think where they might suggest. |We then had a long walk to town to dine at night time at 8:30pm. The rooms are nice, beds are comfortable.the landscaping is lovely. The newly re designed lobby, is charming. Pool area is nicely done with plenty of seating for swimming & relaxing.|I had a text message , an email would be sent for checkout online….checkout email never did arrive.|FYI for couples with young children & adults or senior citizens this hotel is not in close in vicinity for walking to downtown. One must use uber or taxi service.

I can’t say enough good things about this hotel! We brought our 10 month old with us and it was the perfect hotel for couples with kids. The rooms are really insulated so I didn’t feel bad if she was crying at night and we were able to put her down during the day with no noise interruptions. It was nice to be able to put her down for a nap and then go back out to the pool to relax. The patio off the room was nice to eat and hang while she was sleeping. The open lawn space was so nice to have a space for her to crawl around. It’s really hard to find space for an infant to have their independence and the outdoor space at the hotel was perfect for that. The rooms are so clean and well designed. The food is outstanding and the poolside service is such a nice amenity. I felt right at home. We will definitely be back!!

The newly renovated Beachside is incredible Beautifully updated but not fussy; perfect for couples or families. Everything is incredibly clean. Close to beach, complimentary beach chairs and towels. |Staff helpful but biggest shout out goes to GM, Samia who goes above and beyond for her guests. Professional and knows her job and hotel. |I would have given it 5 stars except for a few details: | 1. The hotel needs a van like other resorts for transportation to and from ferry or at least a note on the website about calling ahead for taxi service. Not an easy walk with luggage|2. Beautiful outdoor furniture but the birds love it too and have stained new cushions. There are ways to deter the birds|3. Expanding morning pastry selection beyond donuts( delicious but not every day) |And maybe cookies at night? The children would love that! ||Overall I would highly recommend the new Beachside. Great location, great amenities and very accommodating staff.

This hotel is newly renovated (2024) and based on the previous reviews it was sorely necessary. The renovations were great. The rooms were clean and comfortable and the grounds pretty. The pool was heated, they provided drinks and snacks (the restaurant was closed from the reno when I stayed in September 2024) and the lounge chairs were all under umbrellas for shade if you want it. The hotel offers free bicycles and is close enough to town and the beach to walk. Customer service was excellent. I left my sweater in the room and not only did staff turn it in, they shipped it to me at my home in another state! I recommend this hotel and would stay there again if returning to Nantucket.

BUYERS BEWARE! ACTS OF GOD WONT QUALIFY YOU FOR YOUR REFUND. After our trip to Nantucket got canceled last year because of a hurricane that shut down the harbor from any guests, we unfortunately had to accept a "voucher" that would be good for a little over a year. No refunds were allowed and we were assured that it would be held up for when we were able to visit. 9 months later, we're unable to afford a trip back to Nantucket so we decided to call and see what our options were. Originally we booked this room to have our parents stay here so we figured, we could extend the invite to them without us because we live all the way out in Washington State. Because there had been a change in hands in ownership, without being informed about this and our credit, the "RULES" have changed and we have to forfeit $600 or so because they cannot return our funds. Not only could they not return our funds, if we were to use our credit/voucher that was promised to us, we would need to book a room AGAIN and give them another $600-$800 dollars and only after we checked out WOULD THEY GIVE US A CHECK FOR THE ORIGINAL REFUND. So, they'd like us to book another flight, across the country, hop on a ferry and spend a couple nights in this hotel. Who'd think one of the richest islands in the country doesn't operate the same way the rest of the world in 2022. Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid I hope others have had a better experience with these folk, because they aren't doing anything hospitable for this queer couple. We'll be getting in touch with our bank to assist us in this childish boomer behavior.

There's a reason they're the cheapest place on the island... They're the furthest walk from downtown, the "free breakfast" is just stale bagels and store muffins wrapped in plastic.. not even any fresh fruit or anything. The pool area was nice but wish it was open a little longer. We booked through a 3rd party website.. BIG MISTAKE. Upon arrival, they claimed they had no information about our reservation despite us receiving multiple confirmation emails from the the vendor and the property itself. We had paid for a queen room but they didn't have any available. After they were on the phone for 45+ minutes they were able to offer us a room with 2 double beds instead. They showed no remorse and weren't apologetic at all and told us to contact the vendor to initiate the refund for the price difference. After our stay i had multiple times trying to contact the vendor to which they had to verify with the hotel that's what happened. After Stephanie in reservations kept apparently denying our claim, I finally got ahold of someone at the property itself who gave us portion back for the inconvenienced, which I was grateful for cause it was better than nothing. The location is ok but as i said its the cheapest option for a reason. I don't totally fault them for the mishap, but they also could've shown an ounce of good customer service and then trying to screw us out of a refund was completely uncalled for and I'm sure if I wasn't as persistent it wouldn't have happened.

Thank you Beachside at Nantucket. We had such a beautiful stay. Courtney (the guy at the front desk) was just so friendly and helpful. A few times during our stay, we came up front and Courtney seemed to always be helping someone. He was on top of everything. It was really great to see. The second day, Antoinette (hope I spelled it right) was amazing. She helped me get to the beach, a recommendation for a place to eat and also helped in my healing. You just never know when someone needs to hear you and she heard me. She has amazing patience, a huge smile and a genuine heart. You can seriously tell she likes her job. I even saw two different couples be rude and she just smiled and helped them out. She's way better then I could ever be. We had a beautiful stay and really appreciate your hospitality. We will be back to visit. The pool was open and beautiful! It's summer! Time to make it to the Beach side! Also, dogs are welcomed!!! How cool? We got to see a few different dogs. It's nice to see a hotel that allows our furry friends too!

For the price we paid, over $600 night, the owners should be ashamed of themselves. Rooms were run down, dirty and old. Bathrooms rusting and paper/paint peeling from the walls. Not cleaned, hair everywhere and dirt on the floors throughout. Gave two stars because the students that work there were extremely friendly and it's an easy walk from the boat and downtown.

stayed here for a weekend with friends , we had 5 people in our group so we booked the largest suite - 303 for an extremely hefty price ( way overpriced ) being it was Nantucket and summer it was the least expensive that I could find . Do yourself a favor and pay more , this place should be shut down . our suite had mold all over the bathroom ceiling - black mold ! The light fixtures had dead bugs in them and it was not clean at all . Upon entering the canister holders with the amenities such as conditioner and lotion were empty as well . I took a wash clothes along the window edge and it was black from dirt . Several of us in our group were sick from sleeping here - congestion and sore throats from the moldiness . this room was over 1500 per night with over 600 in service and tax fees , I was not happy with my choice here and would never return .

This place is a motel at best. Horrific. Thin walls gross rooms. Really appalling. I wish we had just slept in our car and burned the pile of money spent on the one night we were here and cooked s'mores on the fire

I would highly advise staying away from this hotel. We booked a 1 night escape for this Friday earlier today (Wed--2.5 days in advance of the stay) and unexpectedly received a call within an hour saying our childcare for Friday night had fallen through. We were crushed. I tried calling them within minutes of getting this news (less than 90 min after booking, and 2+ days before the 4PM check-in Friday)--nobody answered after being on hold and in a phone loop for 15 min. I texted them a message explaining our situation. The late text response was filled with typos but ended with "we can cancel the reservation but since the date is so close we can't offer a refund." In other words, we'll keep your money, and rebook the room. I've not only been a customer in the past, but I've also recommended the motel for others looking for something 'affordable' on the island. Affordable only for Nantucket by the way. What a mistake. The Management of the Hotel is not only highly unavailable (by phone prior to your stay, but also while staying onsite), but very difficult to communicate with when you finally reach them. Our stay last year for 2 nights on the 1st floor was extremely loud all night (hardwood floors above us). It's overpriced with terrible service. Nobody charging $700/night would treat a former customer like this with such an unreasonable cancellation policy. At the very least they should have offered an alternative night. They have a monopoly on low-end lodging on Nantucket, but beware you get what you pay for. Spend the extra money and go to a hotel with a staff that is reachable by phone and can communicate clearly.

Reservation Change DENIED. Due to weather event and not being able to get to the island, I asked the Beachside not for a refund but rather to simply shift to a night the following week. Did not ask for any money back. This was disallowed. I got screwed and lost hundreds of dollars. Yes it is always possible talk about positives as there are some on this site however, such basic logistics like the one I described over ride them. Stay away there are much better choices on island, that exhibit far better respect at a similar price.

I stayed here last minute for a conference that was held around the corner at the White Elephant. I didn't know what to expect. I was pleasantly surprised. The location was excellent for both the conference and down town, five minute walk to both. We did not rent a jeep and so planned to walk. It was perfect for what we needed. There was a pool and a cornhole board for those that brought family on the trip. The room was clean and functional. The staff on the counter were always very polite. I tried to book a taxi to the airport on my last day, I spoke to four firms and they were all busy. The manager, Courtney, overhead me calling at the counter and drove me to the airport for free. OUTSTANDING customer service, thank you Courtney (if you ever read this). My big learning for next time in Nantucket is to book the taxi a day in advance to ensure availability. I hope this review helps you :-) Overall great experience.

RIP Off Rip OFF Rip OFF. I made a reservation through Expedia and they got the date wrong. The next day I called Expedia and the hotel to chaage my date to the proper date. Even though it was their fault and the proper date was available they said no refund and no change in dates I even had travel insurance through Expedia but that was a waste of money. BOTH Beachside and Expedia stole $300 from me.

Decent hotel - nothing extraordinary. I have stayed there multiple times with no issue. The rooms are large and include all the normal hotel amenities (mini fridge, desk, couch) and the staff is always very friendly. The hotel is a 5-10 minute walk from downtown and the prices are competitive. My only gripe is that sometimes the hotel is occupied by rowdy contractors who smoke outside in close proximity to neighboring rooms.

The staff was very friendly. We paid extra to stay by the pool and it was closed. The real issue we had was our sheets had blood stains on them. We first noticed the stains the morning we woke up. We kindly ask for the manager who quickly changed the sheets. He said he would take care of us. When we arrived back in our room there was a bottle of wine and an apology note. After that we never spoke of it again. As we were checking out, I spoke to that manager and he said "we sent you yet wine as our sincere apology." I ask if we could pay for the one night when we had clean sheets. Then he said you will be paying the the room for both nights. Not acceptable at all. I would not recommend this place. Unless you wouldn't mind paying for bloody sheets.

Under new ownership. The rooms and facilities have never been more run down, and the saddest part is that they (new owners) really don't seem to care. 2 stars for the staff trying to make a 2 star place work.

Stayed here while visiting Nantucket and had a great experience! Staff was very friendly and available if we had any questions. A dog friendly hotel. Will definitely be back!

Just got home from a one night stay and had a wonderful time! Originally booked a cliffside room and when we arrived, the Manager, Lisa told us that we were upgraded! We were very surprised and when we got to our Room it was the Suite! It was spacious, comfortable and immaculate! Loved their contactless check in, was so easy. They also let us come early and use the pool which was great so we did not have to lose a whole day waiting to check in at 4pm. The Pool was amazing and Courtney was the BEST! He made sure we had plenty of ice for our drinks and even took pictures for us! Lisa, the Manager, could not have been nicer! This was a perfect getaway for my daughter and our friends to celebrate her birthday! Will DEFINATELY be back again!

This is a place to sleep, thats it. Location is pretty good, you can walk to Straight Wharf. I would take a taxi from the Steamship or Hy-Line to the Hotel the first time (a little long of a walk to carry luggage). As long as you use this place to solely crash, you will be good. Go out and enjoy the beach and downtown. The breakfast is awful, don't count on it. The rooms are not nice, but have all of the necessities, the bathrooms are old and it shows. Warning, if you shower after 8am, you will get a very cold shower, no way around it, I took 3 icy showers over the weekend :)

Way too much money for what you didn't get! I stayed 3 nights and my room was not cleaned once! My sheets were sandy (on arrival) and I asked housekeeping to change them when I saw them on the grounds but it never was done. I had to go to front desk to ask for fresh towels as they just didn't dry on hook. Also there is no way the bed was a queen!! I paid extra for queen and it most definitely was not and the mattress sunk in the middle! Definitely not comfortable for two people. Not a pleasant stay. I will not return nor recommend it for the money!!

Had to book a hotel last minute for a business trip and found an opening at the Beachside. It was way more expensive than any hotel I've ever stayed at in my life but I assumed the accommodations would reflect it and at least it would be a nice stay. I cant begin to tell you how wrong I was. First, I received an email saying I had to fill out a "Guest Agreement" form prior to arrival. It required I send the hotel a photo of my driver's license, as well as agree to wear a mask in public areas of the hotel, AND re-enter my credit card to put another $50 deposit on the room. I called the hotel to make sure it was legitimate and they said yes, it was their policy that guests have to send pictures of their ID for their "records" and for "contactless check-in". I said I wasn't comfortable sending a picture of my license with personal information on it to be stored in their "records", and their response was I could either send a picture of my driver's license or a picture of my passport, but without one of those they wouldn't hold the reservation. I should have heeded the red-flags right there but it was a work trip so against my better judgement I sent a picture of my license. Well their check in was anything but contactless. No one person, guest or staff, was wearing a mask (which was fine by me, I just dont know why I had to sign an agreement saying I would abide by their mask policy). I had to show my ID again at check in, which negates the whole agreement form they required. I had to provide and swipe my credit card... again... this time for 'incidentals'. As frustrating as all that was, I got my key and when I got in to the room, I realized this is really just a cheap motel masquerading as a hotel. The paint in the bathroom was literally peeling off the wall due to zero ventilation, other than a window that opened DIRECTLY in to the open hallway, completely viewable by other guests as they walked by to their own rooms. You could actually see out to the walkway from the shower, and there was no real way to keep it shut for privacy. The toiletries provided were in refillable pump bottles, which were clearly not checked or cleaned because the 'conditioner' bottle was completely empty and the 'body wash' bottle had the nozzle completely blocked with a dried-out plug of soap. For the roughly $800/night price tag I was paying, I had higher expectations than dirty, empty soap dispensers in a shower that was absolutely visible to anyone that wanted to take a look while walking by with the paint peeling off the wall. The rest of the room was underwhelming at best, basically what I would expect from a motel charging less $80/night instead of $800. But oh well, it was for one night so I figured I could live with it. At checkout (the next morning) I requested an itemized bill from the front desk so I could file it with my expense report for the trip. The girl at the front desk said she couldn't print one, but it would get automatically emailed to me in a digital copy. Well I got the email, but a receipt it is not. It's a "checkout receipt" that says you checked out of the hotel. It has no prices, what the taxes were, what the room rate was, if there are any 'incidentals', nothing. When I called them to ask for the itemized receipt I was initially told I would get, they REFUSED to send me one! They said the booking came through a third-party website (i.e. my company's corporate travel portal), so I'd have to go after them for a receipt, but otherwise it was their policy to not provide me any receipt moving forward. I've never in my life had a hotel or motel demand photographs of your ID, charge that much money for such poor accommodations, then outright REFUSE to send a receipt. Seriously, if you're going to stay on the island just commit the money to a better place. In for a penny, in for a pound. But if you choose to stay at the Beachside, be ready for the constant feeling you're being royally hosed out of money.

Always love my time at The Beachside - The staff is so nice and the manager Lisa is beyond accommodating. Their complimentary breakfast hits the spot and the pool is a great place to lounge. This hotel also has washers and dryers which are great when you're staying for more than a week. The proximity to the beach and to town also makes it the perfect location - Highly recommend!

I dislike to give bad reviews but it takes 10-15 min. to get fresh pool towels, when available! The complementary breakfast is a joke, better off not offering. For the tag price, not worth it. However, the location is great and bedroom is a good size.

Ugh. A Howard Johnson's motel at Ritz Carlton prices. Staff is incredibly rude - rooms have an awful industrial smell. There are no carpets in the rooms - and the flooring is made of engineered wood. Bathroom in also industrial and the shampoo, conditioner etc are all out of those large squirt bottles. Pillows are foam - bedspread is thin. The smell in the room kept me up for hours until I buried my nose in the sheet. Awful. There is a couch in the room that I guess sleeps more people but it is also foam. Avoid at all costs if you can.

Comfy beds, soft sheets, and friendly staff. Daily continental​ breakfast could use hardboiled eggs and bananas. 10-minute​ walk to downtown. Good value.

1 star for the service 3 stars for the room. I normally do not write yelp reviews but felt I had to say you get what you pay for even at $390 a night. I really had no issue with the room or the pool but right off the bat we had issues with the check in process. We arrived at 2:00pm and were told we could not check in. Check in was at 4:00. They suggested we put our luggage in the luggage room which we were not comfortable with because we had expensive items. Continental breakfast was a joke. Bad coffee and nothing else looked good to eat. We woke up late and were told that no matter what we could not get a late check out. They would kick us out at 11:00 no matter what because they had to clean the room. I guess they need 5 hours to clean the room. The 1 star service review is really for the attitude and lack of being flexible by the front desk staff. It was their way or the highway.

Very clean-not fancy but that's ok. Pool area has plenty of chairs/ lounges, and is very clean & clear. The staff are friendly & warm-I'd stay here again. Short walk to downtown/dock. Also pet-friendly-make sure to mention when you book.

Do yourself a favor and TRUST this and the other spot-on reviews before booking a stay here. Their registration card states they are not responsible for items lost that were left in rooms. Obviously the staff enjoys taking full advantage of this... This place would have been fine (2 stars) if the very uncomfortable bed, loud A/C, weird dingy smell in the room, repulsive "breakfast", tacky everything, and incredibly rude staff (for which there are several) were the only issues we experienced. Instead, they unsuccessfully tried enforcing some bogus cancellation policy to the tune of $375. This next issue takes the cake and has left us completely HEARTBROKEN...we stupidly forget to grab a long floor-length white dress AND highly sentimental $700 necklace that were hanging together behind the bathroom door on our way out. When we called two days later, they said they couldn't find either item. Now, if we closed the guestroom door tightly on our way out (which we did), only the staff have access to the room, right.......?????? We hope people never have to endure anything close to the turmoil we experienced at The Beachside.

First off, we booked this joint because it was "cheap" and we were having a guys' weekend. We weren't interested in nice, but we expected more that what we got. For $315 a night, this place is the pits. Our room was one of the rooms room in the back section of the motel. I believe the rooms up front by the pool are renovated and a bit nicer. When we arrived to our room, the front door was wide open. Upon asking why, the staff informed us they were "airing it out." Hmmm...maybe because the floors felt damp and the joint smelled of mildew. Not to be deterred, we figured who cares, let's go the beach. Oh our way out, though, we noticed dark smudges on both the closet doors and the front door. It looked like someone had opened and closed the doors with dirty, chocolate (or blood) covered fingers, and the maids failed to notice. Perhaps the maids were blind. I called the front desk and asked them to make sure the place was cleaned since it smelled like mildew and there were smudges/brown hand prints on all the doors. Let's just say that never happened. I wiped them off myself. Not a big deal, but shouldn't that be done by the "cleaning" staff? Three other issues. 1) There was moldy coffee in the coffee pot. 2) Our trash was never emptied over our two night/three day stay. 3) The bed frame was misaligned on one of the beds, leaving a six inch metal portion of the frame sticking out from under the bed (but covered by the comforter. I impaled my shin on it causing a wound that needed stitches. Awesome. We won't be back. We realize ACK is expensive...that said, we'll pay $400 a night next year someplace nicer and remotely clean.

The room was clean and comfortable, though our door was broken and difficult to open, and it's a great location. Easy to walk downtown or to the beach. Continental breakfast was pretty good. The staff, however, were very unfriendly. They begrudgingly called a cab for us when we asked but never acted friendly or smiled at all in the two days we were there.

Initially, I was very happy about this place. I was planning on going to Nantucket with some friends who had stayed at this place once before and they said that they liked it. So I booked one night. Something came up and we wanted to add another. So I tried to get a hold of the reservation desk to add another day on. I tried calling once or twice every couple of days for two weeks. I never got a hold of anyone. It always said all lines were busy. One time, I got an answering machine, left a message, and no one called me back. So I decide that since they'll probably be booking up, I'll have to make the reservation online, so I book another one for Sat and Sun, because it doesn't let me book Saturday alone. So I try calling back again several times to get rid of the first Sunday reservation. Still can't get a hold of anyone. So I send an email asking them to cancel my reservation. Still no response. So I try calling a couple more times. Finally I get a hold of someone! After more than a month of calling I finally get a real person. I say I want to cancel both reservations. He tells me that it will be a 10% charge for each reservation. I very nicely ask if I will still be charged for the first reservation since it was in place of the second. His exact response: "Mam, don't even start with me" (In a very annoyed tone). Okay, so apparently being nice to this asshole isn't going to happen now and I'm thoroughly pissed. I say that there is no need to be rude to me. I've been trying to get a hold of them for over a month. I tell him I left messages and sent and email and still had no response. He tells me that's ridiculous and not to even try and pull that. He says they're always staffed at the desk and always answer their phone calls and there is no way that this could be true. Well yes, it is true. So I tell him that he is being completely ridiculous and rude and that this is the worst customer service that I have ever dealt with. I say that I want a confirmation that this is all cancelled and done with so I don't have to deal with him anymore. And I say that I want it within the next 10 minutes, because I know they're closing soon and I may never get real person on the phone again. He tells me I'll get it whenever he's done. No apologies no nothing. I'd send an email complaining to this jerk's boss, but chances are, it would never get there. I'm giving them one star because I hear it's a nice place. As long as you don't have to deal with anyone who works here, it's probably a great place to vacation.

I stayed at the Beachside at Nantucket this past weekend with my boyfriend and our dog. We were excited they had the option for a pet friendly room, even though there was a $75 additional charge, which did seem steep. We arrived early - around noon, and check-in wasn't until 3pm. The woman at the counter asked us to wait 20 mins and they would get our room ready. 20 mins later we were relaxing in our quaint, clean and comfortable room. Based on some other reviews, I had much lower expectations for the property, but everything was quite delightful. They even had a continental breakfast for guests. We ate breakfast in town but had some complimentary coffee. There were bagels, pastries, fruit and cereal available. We checked out the next day and the hostess was kind enough to waive the extra pet fee (I have no idea why, but it was super nice of her). We left extremely pleased with everything and would definitely go back for an affordable motel that's close to town and the beach.

This is not a hotel, it's a motel, and pretty miserable one at that. Stale food, poor wifi, broken laundry machines, filthy fitness center and rude service from the staff. Stay anywhere else in the area and you'll be more satisfied.

We didn't pay for the hotel room or make the reservation, so I don't know how it is on value or service-- but it's a perfectly functional hotel, no frills, and not a lot of nantucket kitsch. It's near the beach, there's a pool, and it's a little way out of town. We walked from the ferry dock to get there and it wasn't a bad walk-- most people seemed to have taken taxis, though.

If you want to "rough it" in Nantucket than this is your place. The rooms are very small and ours 231 is in need of a make over. We had to have the bathroom sink fixed and the AC unit replaced. Housekeeping is slow. They didn't replace the shampoo, conditioner and lotion that we used up the first day, they didn't vacuum or make the pull out bed. The pool was in good working order and was clean. The lobby is the nicest part of the property. The breakfast that is included consists of muffins, bagels and a horrible bagged fruit. It is not fresh. Beverages are coffee, juice and tea. The toasters need to be replaced. Not all of the units work and you have to toast the bagel twice to get and crispness and color. Needless to say there is a line, not good with families. You can check out towels, beach chairs and DVDs from the front desk. There is a company set up to rent bikes in the front. They are very nice and it is so convenient. It is a quick walk to Jetties Beach and town. Nice!

The room was clean but for some reason they put us in the back with the maintenance crew. They were loud. It was mostly empty here so I'm confused why they wouldn't put is in a quieter area. The door was broken and needed to be slammed to shut and lock. Like full body workout slammed. Otherwise, the room was clean. Our fridge was broken but a nice man came and replaced it for us. It still wasn't very cold but it got the job done. Great location out of the way. Easy to walk to town. Just needs a little TLC and maybe some intuitive team members.

This is a horrible hotel! Surly from desk staff and thieving maintenance staff!! We were in room 148, toward the back of the hotel. A number of people from the same wedding were staying there, so it was clear that many rooms would be empty during the festivities. We came back after the wedding reception to find our room ransacked and many items stolen. The hotel staffed were awful to us - we had to retain a lawyer to get any sort of refund! The guilty staff members just happened to leave the Island for their home country the day after the wedding, so we couldn't prosecute. The Nantucket police were abusive and unresponsive in every way. I paid a lawyer to deal with them as well. All in all after decades of visiting Nantucket, we will never return after such a traumatic stay. UGH!!!! I wouldn't even give it one star, but I had to rate this horror show in order to post a review........

Brutal. It's basically a motel 6. We have been here for 3 days and haven't had our room cleaned once. They act like you are asking for a kidney when you ask for the front desk to call a cab. They are the least comfortable beds I've ever slept on. Just sleep outside or in someone's car. No reason anyone should ever stay here.

Wish I had read the reviews below before staying here, as several of them really hit nail on head. This hotel is simply a place to sleep for the night, roughly the equivalent of a bad Holiday Inn Express at 5 times the price. My guess is the room i stayed in would cost about $79 per night at most places around the country. In Nantucket - ran me ~$500. Insanity. For nothing. Hear the folks upstairs, poor air conditioning, spartan / bare minimum accouterments in the room. Location is reasonable since you can walk to the main downtown area. In short, it beats sleeping in the airport terminal, no doubt about it. But this is not a value play. However, due to the shortage of hotel rooms, places like this are able to book up and charge crazy money.

BED BUGS!! Room 241. When I untucked the sheet and comforter to get into bed the first night I noticed there were about a dozen bed bugs crawling all over the pillows etc. Absolutely DISGUSTING. Do not stay here. This place is extremely filthy!

I really don't think this place deserves even a single star but whatever. My family and I showed up ready to check into our cliffside double which supposedly has a view of a nature preserve. We found an envelope taped to the front office door containing keys to a poolside room. They called this an upgrade. I find it hard to believe that a view of the parking lot/ pool is superior than a view of a nature preserve. I called the proprieter to question our "upgrade" and she was obnoxiously rude. I had made these resevations six months in advance and had a confirmation number for a cliffside double. When I asked why we couldn't just have the room we had a reservation for I was told they didn't have the staff to get the room ready. Why did she allow me to reserve it then? She didn't have a good answer for that either. Turns out there's not actually a nature preserve anywhere near the property. I told her that was false advertising and promplty hung up the phone. This was surely a waste of money. The "upgrade room" is smaller than what you'd get at a Howard Johnsons. Seriously save your money and find somewhere else to stay.

This is the second time we have stayed here. The rooms are clean, staff friendly and it is close to one of the best beaches on the island. You can walk to town or the beach you pick!

This was our third stay at The Beachside. My husband and I have stayed here for every stage of our lives now...just us and the dog, pregnant us and the dog, and now us, the dog, and the baby! The location is perfect to walk just about anywhere, the rooms are clean and comfortable, the pool is beautiful, and the service is professional and personable. Every member of the staff would say hi to our baby (by name!) and dog every time we saw them. A pack and play was set up (with sheets!) in our room when we arrived, and we were able to borrow Sesame Street videos to play in our room for our little one. My husband and I have both worked in luxury hotels and The Beachside encompasses so many of the qualitites of a luxury hotel at an affordable price that is perfect for families. My only complaint, since there is just one, is that the pet fee at $65 a night is a bit steep. My stay was no different if I had my dog or if I didn't so the fee seemed to be a bit excessive. I would be all for putting down a security deposit and getting it back upon inspection of the room at departure if there was no damage done by the pet. You also have to stay in special rooms if you have a pet that don't have outdoor seating. That is the only reason that I did not give 5 stars. However, we will still be staying here as long as our family fits!

As we walked up, I thought it was pretty good! And then we walked inside...staff was so rude and unfriendly. No "Hello", no nothing! Not even can we help you, just blank stares, or grimaces, it's unclear. When we got our room key and finally found our room, the keys didn't work. So we walked back to the front desk. Again, blank stares!! The lady at the front desk didn't believe us, so she walked us back to our room, almost got lost, then confirmed that indeed, we were not as drunk as we looked. #figawi So we were dragged back downstairs to get new keys. When my boyfriend complained they said "You can stay somewhere else." Wtf!? Our keys worked, so we decided to take our chances. Once inside, we fired up the shower. 5 minutes later, the whole bathroom looked like a kiddy pool! Flooded!! We waded through the water to get to the shower which had hairs on the walls. Gross. Anyways, staff never greeted us....EVER! When we checked out, we put the key on their desk and said "We are checking out". The lady looked like she had never seen a room key in her life. She did however seem to be well acquainted with Mary Jane. Anyways, we won't be back. And don't go looking for toilet paper here, they don't have any.

More like a zero. Three Indiana retired teachers had reservations for both Nantucket and Martha's Vineyard. First trip for all of us to each island; much anticipated. Then came Hurricane Jose. Because of flying into affected Boston, no ferries running to that island and threatening severe weather, we thought the safest thing to do was postpone our trip. Called airlines=credit on flights. Called Martha's Vineyard hotel=credit on reservation. Called The Beachside on Nantucket=rude, no refund, no credit. How can you keep your reservation on an island when there are no ferries running to that island? We are in the process of rebooking our trip, however it may not include Nantucket but for certain not The Beachside.

Top 10 Reasons to never consider the Beachside:10) not near beach,9) floor so dirty white socks turn brown in one day, 8) floor in bathroom cracked,7) sink loose,6) room smells, 5) paint in bathroom peeling and moldy, 4) A/C doesn't work, 3) pool green week before Memorial weekend, 3) breakfast stinks, 1) the toilet refilled every 15 minutes (ran all day) for all 4 days that we stayed there even though we reported it to the office SIX TIMES!!!

Writing this review for my computer-illiterate mom : ) She and my dad loved their recent stay at the Beachside. We blocked a set of rooms for our wedding this past weekend, and not one complaint made its way back to me from our loved ones. Suggesting affordable yet quality accommodations were a major topic of discussion between myself and my now husband, so we were relieved when we saw how happy everyone was. Side note: They even let us re-locate our brunch to their pool area after we had a bit of a misunderstanding regarding food on the picnic tables at the Jetties. There used to be plain old picnic tables that weren't a part of the restaurant area, but they must not have survived the winter, and the manager at the Jetties was NOT happy (my mom did call ahead to ask if it was ok to have our brunch there, but I can imagine that conversation going a thousand different ways). Anyway, the Beachside saved us! They were even nice when my maid of honor forgot to block her room before the release date. I really don't think we have even one complaint. Now, obviously it's not the same look on the outside as some of the far more expensive inns and cottages on the island appear, but in reference to other reviews here, let's use some common sense at evaluating their prices and not assume you'll be getting the same experience that the Boat Basin will give you. Having said that, they were friendly, clean, very easy to work with and accommodating.

Perfect for a short trip with a small family on a budget.. Great location and a pool. Rooms are no frills. But we don't come to Nantucket to sit in our room and watch tv.

Stayed over for the weekend. Staff were incredibly friendly and helpful. The room was very nice and well appointed. We had a great time.

Wifi is horrible. Desk closes at 8pm so you have to call the "emergency number" which is no help.

I stayed here with friends this past weekend and had an AWESOME time!!! The staff were great and the location was perfect! You can walk to Jetties Beach and to town easily. Karen the owner couldn't do enough to help us. Nantucket is very expensive and the Beachside is a hidden gem! The rooms were very clean. I recommend staying in the Veranda rooms. It was also great to have the option of a pool! I am already looking forward to staying there next summer with my friends!