Monaco
Google
The management office for the rental units may be the most incompetent or lazy group I’ve ever encountered. Their complete disregard for tenants’ property, time, and basic communication is appalling.
Today, without any prior notice, they began power washing the parking garage. Tenants were not informed by email, text, or even a simple notice in the elevator or lobby. As a result, the workers began spraying water and high-pressure air around parked cars—kicking up dust, loose gravel, and debris. This created a serious risk of damage to paint, windshields, and tires. I called the management office to report what was happening and express how unacceptable it was. Their response? “We’ll look into it”—then they placed me on hold and never returned to the call. That’s not just poor customer service—it’s a clear pattern of neglect and avoidance.
And sadly, this isn’t a one-off. This is how they operate across the board. Once you sign a lease, they disappear. Maintenance requests are delayed or ignored, emails go unanswered, and when you call, you're either dismissed or endlessly transferred. There is zero accountability, zero transparency, and absolutely no respect for tenants.
If you’re considering moving in here, understand this: they will treat you like a liability, not a resident. Their inaction and careless decisions can directly lead to damage—physical and financial.
Living here means being ignored, disrespected, and left to deal with problems they create and refuse to resolve.
NOW, watch, they'll probably respond to this with a copy and paste saying they would appreciate the opportunity to discuss further but they would not appreciate it and will most likely just ignore the situation!