Cecily Jenkinson
Google
Tried to book to come with my 94-year-old mother-in-law who wanted to treat my husband , my son and me for my husband's birthday. She has a tiny appetite and a limited budget and gets sleepy early. We explained all this on the phone but they wouldn't take an early evening booking for just starters. They encouraged us to just turn up. When we arrived at 6.40pm the receptionist told us there'd be no table until at least 7.30. She said they wouldn't have expected to be so busy, which prompts the question, again, of why they hadn't let us book for just a starter. Furthermore there was a small table in the bar area which would have done us perfectly well, but we were told that was only for drinks. A venue that has so little flexibility to cater for different situations and customers, so little care for the wish of a 94 year old, and that so blindly pursues profit over and above it's core business of hospitality, is not one I'll ever be revisiting.