Lynette Lee C.
Google
I've mixed feelings about this pub what with our recent experience a few weeks ago. We"ve been here twice around lunchtime/early to mid-afternoon, both on a weekend. Plus points: Very convenient as it's a few minutes walk from the train station. Cozy and warm. Varied menu selection. Clean toilets. Not so good points: The first time we went here, it was close to 11 a.m. (we checked and they open at 10 a.m. on weekends) and we wanted to get some light bites but the staff said they were not serving any food yet. So we settled for just coffee. OK, fair enough, and it was a nice place to be in on a rainy day. The second time we came here was for lunch (and it was around 1:30 to 2 p.m.), and we waited almost an hour for our food to arrive. My husband and I ordered drinks, which arrived early. We thought the food would soon follow so we waited, as there was quite a crowd. We really thought they had a staff shortage so we opted to be patient at the 30-minute mark. After waiting for 45 minutes, my husband went to the bar to follow up and they said they were preparing it and the staff apologised for not informing us. We ordered via QR code but no one informed us of the waiting time. By this time, the crowd had thinned out. When the food arrived, the ale pie crust was too hard (like it was 'in the oven too long' type of hardness) although the filling was good. I ordered Fisherman's Catch but it's the saddest looking dish I've ever seen (the peas were dry and the chips looked and tasted like it was reheated). We were too hungry by that time to care and complain and we just wanted to finish and leave. Hope the management would improve these issues because it really leaves a bad impression on customers.