EmilyOlson19
Google
I got a hair cut by Jessica about a month ago and she did a great job, no complaints there. I loved the vibe of the salon, and had been wanting a split dye for a few months so I asked her if she thought it was possible in two sessions or less. I thought I was pretty clear in stating that I did not want platinum and black, I wanted medium/dark brown and light/medium blonde. It seemed like she understood so I came in and she got to work. The dark side is okay, it’s darker than I originally wanted but it’s fine. She started in the bleach, and that’s when I should have spoken up. I know my roots process faster and I was quite uncomfortable with her technique. The front of my hair was processing for far longer than the back. Her next client came in and I could tell she was trying to rush through the rinse and tone. She put me under the dryer and I took a quick look before I left, thinking everything was fine. When I got home, I realized everything was not fine. I had two completely different colors on the blonde side. I had previously communicated that I understood that my blonde may not be perfectly one tone, but this was taking it a little too far. I called the salon. The person that answered told me I would need to contact Jessica. Later that day, Jessica called me. I told her I was unhappy and looking for a fix. She spent a solid 5 minutes telling me that I liked that hair and that it looked good, despite me repeatedly saying I did not like it. She stated that I should have known my hair was going to look like that and she did exactly what I had asked. She told me that any fix wasn’t going to be what I wanted and she didn’t know why she would even do that wouldn’t damage my hair. Luckily, I was able to fix it myself, but I do not recommend getting your hair lightened by Jessica. I was stunned at the way she attempted to convince me my hair was fine when I could clearly see, as could all my friends, that it was not fine. I will not be returning, and am deeply disappointed in the manner in which I was treated.