The Best Hat Store

By far the worst customer service experience I have received in a hat store. No one greeted us, we were looked at by employees and ignored for a while. People would walk in and they were greeted immediately. We were skipped several times till we finally asked for service. While being served they didn’t seem to want to help. Another Hispanic family entered the shop and had a similar situation. Not inputting race as the problem. Just stating what happened. We decided to go to another store were we purchased over $2000 worth of hats for me and my family. I would not recommend coming here at all since the customer service was so poor. The hats did look amazing, but the experience was not worth it. The worst part is they expect a tip with that awful service.

The experience that I had at The Best Hat Store was great. Everyone was so friendly and took care of us. Jeremy shaped my hat and did an excellent job of making sure that it was fit correctly and looked great. I am very happy with the experience I had.

Don’t go here. Go down the street to Cavenders and have Rodger take care of you, he fixed what The Best Hat store couldn’t and much better customer service. Idk who attended me here but I took 2 straws (resistol and Stetson) and a wool hat (Stetson) and the guy was rude saying he couldn’t reshape my straw hat or clean some stains because that’s how straw hats are. Look at the picture… cmon. He was also supposed to fix the sticker inside and didn’t. On my wool he couldn’t fix the fabric inside because that’s how it was. Still charged me $40 to steam my hats and run his fingers to not fix anything. I rather make a drive to Dallas where it’s better service and they actually fix hats.

Flew all the way from Atlanta just to come get my American hat. Great, outstanding service. Getting it shaped was by far the best experience ever. Plus I got a beer for waiting, highly recommend. Very friendly people

2nd time buying a hat here. Customer service is excellent. I will come back again for sure 👍. I love how they shaped my hat to fit my face perfectly. It’s an awesome experience. Jesse helped me

I recently bought a 200X hat from Ryan at The BEST HAT STORE in Fort Worth,Texas. A great store to do business with. I love the hat and the way it fits. Thanks Ryan.

Highest quality hats, shaping and atmosphere. The team at The Best Hat Store treats you like family and makes sure you get the perfect fit and shape. Love American Hats and getting them here!

Great experience here; everyone overly kind and great hat shapers From felt to straw, if there is anything you are needing they are likely to have it with a huge inventory. Custom branding as well for the felt hats in store.