April K.
Yelp
Had one of the worst dining experiences of my life here.
Everything started out fine. Service was a bit slow, but not a big deal, and our waiter was nice. The food was decent (small plates/tapas style). All of our dishes came out quickly--except the hanger steak, which never arrived. We finished eating everything else, even joking that the steak might end up being our "dessert."
After waiting quite a while, we finally asked about it. The waiter told us it would be ready in 3 minutes but also offered (on his own, without us asking) to remove it from the bill since we were already done eating. We agreed, thanked him, and were actually talking about how much we enjoyed dinner up to that point.
Then, out of nowhere, the manager stormed over with the plate of steak in her hands, looking irritated, and said: "So do you want this now or to go? Because you ordered it and it WILL be on your bill." We were shocked by her tone. When we tried to clarify that the waiter himself had offered to remove it, the manager essentially accused us of lying, saying, "That's not what I was told." She went on to lecture us as though we were trying to scam a free dish. The condescension, body language, and overall hostility were humiliating.
We're working professionals with busy schedules and we hadn't seen each other all summer, and what should have been a joyful reunion dinner ended with us being berated over a $29 steak (which for the record I hope that tiny portion of steak - see photo-was worth it for her to speak to us like that). (Btw the manager had already packed it to go- it's not like we even wanted it at that point.
What could've been a nice dinner turned into one of the most unpleasant experiences I've ever had. The view was nice--but not nice enough to make up for being treated this way.