The Blu Hotel, Blue Ash - Cincinnati

No complaints here!! In fact it was a lovely experience!! Aisha was absolutely phenomenal and lovely!! She made sure all needs were taken care of and was always super friendly and helpful no matter the time or place!! We asked for a local restaurant that she recommended and although she didn’t have any we found a directory for local places on the desk the very next day! Breakfast may have been 20 minutes late but Aisha was on top of it all as soon as I mentioned it! Although it wasn’t her role she went above and beyond!! Definitely will be staying here again!! Thanks for all you do Aisha!!

We had a very nice stay at the Blu Hotel. The rooms are very spacious and the location is easy to find. The front desk attendant, Aisha, was so very nice and welcoming. I had to do some work in the hotel, and I really loved the large desk that was in my room. The breakfast room is large and comfortable, and the food was typical for a hotel breakfast. There are plenty of restaurants and stores nearby. I would stay here again.

This place has a 1960s Austin Powers Vibe to it. Or a French quarters vibe that has been renewed with pastel colors. All of the staff are interacted with were extremely friendly and polite. The rooms are very spacious. My shower could have been a little cleaner but was acceptable. There were a few light stains on some of the furniture in the room. The bed and linens were very clean. I would definitely stay here again.

Everything was real good. The workers were real nice and accommodating. Our room was good and comfortable. The TV set-up is so slow and you can't tell what is on. Maybe an update is needed there. The breakfast was sufficient and the coffee from the little machine was very good.

Got the key to my room but I could’ve entered without it since it was already ajar and open. A little scary as I was traveling solo. Overall, room was dirty and dusty. Desk chair was peeling. Toilet paper was sitting on back of toilet because there was no holder. Bathroom fixtures looked like they needed wiped down. I left without taking a shower because I was so creeped out by everything. I’ll never stay there again.

Do not book!!! You will be traumatized unless you like sleeping in filth.. The ratings , the paid reviews, and the outdated interior decor is a gimmick. The hallways reak of mildew and their interior decor is old with yellow stains on them or dirty fingerprints. I looked at several rooms because the one I was assigned was trifling and unfortunately I couldn't get a refund due to me booking through a third party. And if you are wondering all the rooms I looked at were trifling. Holes and stains on the walls, bathroom smells like old urine, food stains on the carpet, dirty outdated curtains, and there was blood stains on my bed comforter. Fast forward to checking out... Room service came and I noticed he had one cleaning rag that he used to wipe down the mirror and the toilet. Then I tried their run down breakfast to make my stay worth the while and the kitchen worker had an nasty attitude too. Ugggghh never again

The hotel was beautiful it was well-maintained it was spotlessly clean the staff was so friendly and helpful. This is one of the best hotels I stayed in in a really long time. I have stayed in resorts that are not as nice and well-maintained and clean is this hotel. Every time I come to Cincinnati I am staying there at the blue hotel. Not one complaint they are wonderful

I really wanted to like this place. I researched the best rated hotel for the price and came up with this one. But the room I checked into had a broken toilet, which I told the front desk on my way out for the day and he said he'd put in a work order and/or change my room when I got back. I got back and immediately stopped at the desk and the guy there had no clue what was going on and said he had no notes and there were no other rooms available and asked if I wanted a discount. I couldn't stay in a room with a broken toilet, so I said no, I was told I would be able to get a new room if that hadn't been fixed while we were gone all day. Anyway, after about 5 min of silence, I finally was assigned a new room. Cool. Get up to my original room and even though front desk guy said no maintenance had been called, the toilet was fixed. So I went to ask if I could just stay there and he said no bc I was already reassigned. 🙃 So I move to the new room which was COVERED in mold. Which affected my allergies and asthma and I was so sick the next day, but the front desk guy already seemed unhelpful and annoyed by doing his job so I didn't bother him again. I have photos of it all. Worst experience at a choice hotel.

The theme and atmosphere was nice - funky art, stylish lobby area - and the staff were very friendly. The room was fine, but I'm not sure it lived up to the description of "boutique hotel." It was perfectly adequate for a place to sleep, however. The breakfast selection was very nice, including some great hot options, including omelettes, french toast, and more. Parking is available in front and in back of the hotel, with a couple of EV chargers available out front for hotel guests, which is a nice touch.

Beautiful hotel and nice accomodating staff. It was fun riding in the glass elevator to our third floor room. This was a first vacation for my oldest daughter and I. We shared a double queen suite. It was a reasonably priced room with great amenities like the Keurig. We brought some of our own K Cups. We went for a dip in the outdoor pool but didn't say long since the water was cold. The area around the pool need some clean up and updates. The lobby area was very nice and so cool with the blue light illuminating under the table. Would recommend to others and would stay here again.

This is easily the most disgusting place I have ever stayed. Mold and filth everywhere. The toilet doesn't flush. Lights are burnt out, door doesn't close easily, blood stains on random stuff. There is a smell that I can't describe and birds are nested in the air conditioner and it sounds insane. It's almost funny at this point and I look forward to telling this story when I get home.

The guy at the front desk was not considerate when I told him I am homeless & had to color my hair. He sd I would be charged $15 per towel! I only chose this hotel because the Liv Inn rates were high ths weekend. He wouldn't even make an exception. He only cared about the cost of the towels. Not customer service! Now my account will be overdrawn over some replacement towels. It's obvious they really need the money..

The Blu Hotel Ash Cincinnati fraudulently charged my credit card for $199.93. They are refusing to refund it. The lady at the front desk Ayesha is a total disrespectful smart ass.

Totally forgot to take pictures of the hotel, but I really liked this experience. The lobby has been updated to feel like a very modern chic hotel. I stayed in a King Suite with 2 person jacuzzi. The hotel was very clean and well kept, though showing a few signs of wear. The jacuzzi is a little small for 2, but the jets were very strong and it was relaxing. The kitchenette was perfect for reheating food or storing things in the mini fridge. There is also a very small gym. The only thing that was strange is check in is at 3PM and checkout is at 11AM, so just be sure to note that, but they were great about a late checkout.

Sub-par! Only rooms available were old meeting rooms made into rooms by putting a bed in it. Smells old. checked in late and had to call front desk on phone. She had obviously been sleeping. never again

When I arrived at the hotel, the first issue was that the wrong room had been reserved; the first room I was put in was filthy, so they moved me to another one, which they made me check out. I looked around and thought it looked better than the first room, so I said okay later to discover it had bugs, so I took pictures. The manager says they called pest control, who said there were no bugs, but they haven't provided any documentation or a report to back up their claim. Despite the fact that I never even spent the night there, they refused my request for a refund of my money, which is absurd given that I made the staff aware of my concerns. I checked out the same day since I could no longer tolerate the bugs jumping on me from the bed. This was the first time in my entire life that I had ever stayed in a hotel, and it was a horrible experience. Even when I attempted to sit in the desk chair, I could feel something jumping on the bottom of my legs, possibly fleas. It was terrible. All of my clothes had to be washed. I put my belongings down when I initially checked in at the hotel because I didn't imagine a hotel, especially one that charges almost $100 per night, would have bugs. I had to leave the hotel several times, and each time I did, the bugs followed me on my clothing to my car this is before I realized they had bugs. While I was driving all night after I checked out I could feel them jumping on my legs. The following day, I parked my car for five hours during a portion of my trip; when I returned, my car's interior thermometer read 118 degrees. By chance, I happened to lift my basket when I returned to the car to load things when I discovered the dead bugs that had traveled with me from the hotel right there they died from the heat. This is not at all acceptable to me because I'm a really clean person. The same day I checked in to this hotel I checked out and drove through the night to my next destination; nevertheless, I had to stay awake for more than 24 hours before I could check into my next booked hotel, which, by the way, was excellent. There were no problems over my entire 10-day visit. The rooms at this hotel truly need to be upgraded, and getting rid of all the carpets should be their top priority because that would greatly reduce any fleas, bugs, or other pests that may be present. When I finally arrived at my destination, I chose a hotel without carpet. It was such a beautiful 10-day experience that I wish your hotel had been the same. Thank you for ruining the first day of my very first vacation. The owner is now trying to say it was lint if you look at my photos you will clearly see bugs with legs they are also trying to say they had pest team come out and say they had no bugs but when asked for proof they cant provide it.

The outside of the hotel is sketchy. The rooms have been remodeled and were clean. This is not a "Boutique" hotel, so the rate is high for the accommodations. Breakfast was the typical frozen and heated eggs, sausage, and??. The little cinnamon rolls were tasty. I wouldn't return.

My husband and I were treated horribly!! I had my sister book a jacuzzi room as a surprise for my husband's birthday. She was to run the hot tub, decorate the room with balloons and rose petals, and then place the key inside my car while we were at a nearby restaurant. After she gave me the green light, we headed to the hotel. Once we arrived, we proceeded to the elevator as the hotel is rather small and you can see all the rooms just standing in the lobby. The associate working at the counter, Sahil, came out an asked if we needed anything and we replied "No, thanks". We continued to the elevator and he asked what room we were in, which I found EXTREMELY INVASIVE!! I travel often for work and I vacation frequently and I've NEVER been asked this by a front desk staff. Typically customers approach the desk if they are lost or have any questions, which we did not. I told him what room we were in and then he asked if my sister was coming back, which clearly ruined my husbands birthday surprise. My husband thought we were there for a completely different reason. This ruined everything and we felt that we were being discriminated against. I will not return nor recommend for business or pleasure trips. This was uncalled for and he should have minded his business. HORRIBLE TREATMENT!!

Beautiful entrance and decor throughout the hotel. Spotless, I always clean when I'm staying in a hotel but you can tell as soon as you walk in this hotel is clean. It's quiet, the staff is lovely and so willing to assist you. The location is perfect. It's super low key, close to the highway and many restaurants and stores. I will definitely be staying again and I highly recommend.

Hotel-reviewing is a tricky business, so I've broken this one down into sections: -Service: fantastic. I was greeted warmly upon check-in, given clear directions to my room, and informed about times for both breakfast and check-out. All the important stuff. -Room: BIG! The king bed was quite comfortable, there was a mini-fridge and microwave, as well as a table and chairs, couch, and desk for working. The bathroom was also spacious and clean. -Amenities: hit or miss. The wifi was excellent (and complimentary), but the fitness center left something to be desired. Although there were several cardio machines and a tv, the tv sound was broken so I could only guess what Chip and Joanna Gaines were saying as they silently transformed house after house as I sweated away on the elliptical. -Breakfast: probably my favorite part of my stay, due to the variety and thoughtfulness. Biscuits, gravy, scrambled eggs, sausages, waffles, hard boiled eggs, fruit, yogurt, juice, toast, muffins, almond milk (!!), and lots of coffee with many different choices of creamer. Totally made my day. Although it's not quite what I envisioned when described on their website as a boutique hotel, The Blu Hotel is lovely for what it is - a reasonably-priced, clean, friendly place to spend a night or two. And eat breakfast. Definitely eat breakfast.

Look. Id like to start by saying i had originally enjoyed my stay. It was a nice and clean hotel. The issue arrived once my bank was charged 3 times for the 1 night $138 charge. My account is now $304 short from pre- authorized payments. I contacted the young lady who checked me in and was brushed off. The best i got was i can get ahold of my manager tomorrow. I sensed that she was not to excited i realized my account was over charged. No sense of urgency to maintain clientele and to insure my financial information is secured through the business.

Stayed at the Blu for several days for a wedding. The hotel was newly renovated and looks great. The lobby is bright and colorful and with lots of comfortable seating; everything was clean and new. The bed was very comfortable. We had a king suite which was very spacious. There's a small pool in the back and a work out room. Hot breakfast was included and it was average (eggs, sausage, biscuits and gravy, waffles, cereals, etc.); however no variety day after day. If you want a quieter room, ask for one which doesn't face the lobby.

I stayed at this hotel this past weekend. Where do I start... How about the staff, RUDE especially the night manager. Our electricity went out on Saturday and when we asked about the status of it being turned back on the front desk told us that we had to wait for the manager to get to the hotel. After a couple of hours I went back to the front desk and asked about the status and once again she was very nasty once again. Sunday, the electricity still was out at check out. I called the hotel manager for a refund, not only did she refuse to give me a refund she blamed us for the power outage. I will say do not stay at this hotel..........

The lobby is beautiful and the "restaurant" is really nice and clean. The rooms however, are very dated and dirty. Management seems to be slowly renovating the hotel and the rooms are pretty much last on the list. Overall the hotel was nicely priced and in a great central location.

Stayed here with my family for a baby shower over the weekend. The staff were incredibly accommodating. The rooms were clean and spacious. I will be staying here when I come back to Cincinnati.

Just an okay experience. The hotel is poorly deigned with a massive lobby and most rooms near the lobby so if there is a lot of lobby noise you'll hear it (like the family reunion the weekend I was there - kids running in the lobby till late and people congregating). Also the toilet wasn't functionally properly and when I asked for someone to look into no one did. Rooms are fairly large. Hotel staff is okay. Location is okay.

I loved my stay here. The rooms are so cozy and updated. I thoroughly enjoyed surrounding myself in pillows on my king bed. Bathrooms are kept so clean and nice. Will definitely keep this place in mind for my next business trip.

2 stars mainly for the convenience of everything around us. The staff was nice and the breakfast was average. The hotel itself needed some updating. When we first walked into our room for the weekend we found blood on the wall and door of our bathroom. The refrigerator was also dirty on the outside. They came up and cleaned it and the lady was friendly, but still the rooms should be cleaned everyday. When going to a hotel you expect your hotel to be clean and have a clean environment. Seeing the things we did, it makes you question the cleanliness of everything else in the room. We also asked for clean sheets after finding what we did.

This hotel was very odd but it was a nice stay. The place was just renovated and it's a nice addition the the hotel. To me it looked like this was a different hotel at one time. The room was a nice size for two double beds. To me I thought the beds were a little bit too small. There are three floors instead of four, and place seems a little too small. Our room was clean, and so was the lobby, the floor was sparkling clean. When we first checked in there were cookies to eat, and fresh coffee to drink with three different creamers to choose from. There really wasn't any parking in the front of the Blu hotel. If the parking lot was full you have to park in the back of the hotel. The lobby and the different floors have furniture and tables where you can work and see out to the lobby. I wouldn't recommend using the stairs, they are small, dark, and in its in the back of the hotel. In the room there was a Keurig with different pods to choose from. The price was very reasonable during the weekday.

I stayed one night and was charged $228.00 which is over double what the normal rate is because the hotel was full. Needless to say, there was a family reunion taking place in the lobby until very late. The lobby is located in the center of the three story structure and the noise traveled. I listened to a couple argue and the profanity continued until 2:30 am. If they are going to allow parties to be held in the lobby they should forward guests who are not with the party and they certainly should not charge them that much. This is an older hotel with a makeover but it is far from luxurious. I could have stayed at a much nicer hotel and NOT have had to deal with the noise issue.

We are Choice Platinum members with who have TWICE had reserved jacuzzi rooms given away upon check in. The first time we were told we never reserved a jacuzzi room, which is the only reason we book at this hotel....but that just seemed like an honest error on your part. We reserved a jacuzzi room for our daughters wedding night and upon arrival they were told the same thing!. When we called to ask why, we were told they asked to be moved to another room on the first floor....which is completely NOT TRUE, as they were clearly put in a room on the 2nd floor! That story changed two more times by the next day when Management realized they couldn't claim they had asked for a 1st floor room when they stayed on the 2nd floor. Bottom line, they were of NO help and inconsiderate to the fact it was a special, once in a lifetime night for our daughter and did ZERO to make things right....said we were lying. We will be Diamond members on our next stay and have NO reason or desire to get something for nothing! Needless to say, we WON'T be staying here again.